Global Customer Service Representative - Kronberg, Deutschland - Fidelity Investments

Fidelity Investments

Geprüftes Unternehmen

Kronberg, Deutschland

vor 15 Stunden

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

**Global Customer Service Representative - English + German, Italian, Chinese, Spanish, Portuguese, Japanese and/or French

Stock Plan Services is looking for interested applicants who are fluent in English and proficient in one or more of the above-mentioned languages to join our team in Kronberg, Germany.

Naturally, you would already be in possession of a valid working permit for Germany in order to be considered.

Are you an excellent communicator with an outgoing personality who enjoys helping others? Do you want to be part of a dynamic, growing team of international, multi-lingual stock plan experts and be a contributor to our global expansion? Then you should join the industry leader in stock plan service administration and play a vital role in delivering outstanding participants' experience

Join a team that's an industry leader in innovation and invests in you with key product and service offerings, groundbreaking technology, and a world-class platform.

We empower professional growth, flexibility and support a culture of diversity and inclusion along with work life balance.

Stock Plan Services (SPS) is a part of Fidelity Management & Research (FMR) Workplace Investing business, providing equity compensation administration services to over 400 multinational corporations.

Within those corporations, equity compensation plans are managed and serviced for over 2.5 million employee participants.

More than 600,000 of these employees are based outside of the US, receiving administrative support and retail brokerage services from our SPS Center in Kronberg, Germany.

The Purpose of Your Role

The Stock Plan Service (SPS) Associate is responsible for servicing all stock plan administration inquiries while providing plan education to employees participating in equity compensation plans offered by their employers.

As a multilingual Stock Plan Associate you will be expected to provide live language support to our international participants in English as well as in your specific language skills.

Provide telephone support assisting SPS participants with a variety of plan administration requests and queries
Provide plan education to participants such as Equity Award and Employee Stock Purchase Plan (ESPP)
Support website navigation
Participant account maintenance (address changes, PIN resets, etc.)
Actively improve processes for you and your team

The Skills You Bring

Your experience delivering outstanding customer service in a metricoriented environment
You have robust influencing, consulting, and communication skills
You have a strong interest in new technology and the ability to simultaneously use multiple systems and resources to find the answers you need
Comprehensive understanding/interest in the financial services market, economy, and industry trends
You are an engaging teammate with superior interpersonal skills and a strong ability to empathize with others
You thrive in a fast paced, ambitious, and evolving teamoriented environment
You enjoy solving problems and have a keen eye for details

The Expertise We're Looking For

Multilingual skills with proficiency in at least one of the following languages: French, Spanish, Italian, German, Chinese and Japanese as well as being fluent in English (level C1/2 or TOEFL 95+)
Superior customer service experience (preferably in a Service Center environment) and a "customerobsessed" approach
Ability to work scheduled shifts to meet the needs of our globally based participants
Financial qualifications or background preferred

What We Offer

Competitive salary plus performancebased bonuses
Dynamic Working a flexible hybrid work model offering the ability to work from home and in the office
An amazing office set amongst the tranquil Taunus Forest
Onsite, subsidized staff restaurant
Free onsite parking and use of private company sports gym
Private bus shuttle between the office and Kronberg train station

Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours.

You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home.

Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2023.

And you don't need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you've always imagined.

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