Technical Customer Success Specialist - Frankfurt am Main, Deutschland - Digital Realty

Digital Realty
Digital Realty
Geprüftes Unternehmen
Frankfurt am Main, Deutschland

vor 2 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

Your role
You will achive your targets by: raising the efficiency of customer requests processing by providing technical expertise in customer meetings and supporting the team; ensuring a timely response in case of an incident and acting as the main source of support for the Incident Manager; and by ensuring efficient communication with our customers, what is measurable through the internal system (e.g. response time, resolution time and further KPIs).


Your Profile

  • Bachelor's degree in electrical engineering or alternatively Master Electrician/Cooling or Master Technician with main focus on electrical systems and equipment
  • Min. 5 years of work experience in Service Support in the Data Center industry with deep technical systems knowledge
  • Fluent in business and technical English and German
  • Expert in technical data center operations (e.g. maintenance, repairs, processes, systems)
  • Skilled in data center industry knowledge
  • Proven Teamwork skills
  • Excellent communication and interpersonal skills
  • Persistent to solve the customer request/problem

Benefits

  • Open door culture with short communications paths and flat hierarchies
  • Personalized onboarding plan (buddy system), education programs
  • Personal development options in a fastgrowing environment
  • Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
  • Many extras like free drinks, fresh fruit, or cool team events

Digital Realty Company in Germany
Our offices in Frankfurt and Düsseldorf are located in the center of the fast-growing German market.

As the most connected city in Germany, Frankfurt is home to many network and service providers, which makes it the world leading interconnection hub.

Our location in Düsseldorf is the main stop on the crucial Internet highway between Frankfurt and Amsterdam, which serves the Rhine-Ruhr metropolitan region and hosts all leading IP transit and Ethernet service providers.

Join one of our teams in Germany and work closely with our local and international teams to provide our customers with a consistent, high quality service.

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