IT Process Architecht - Düsseldorf, Deutschland - Uniper

Beschreibung

Our Service Management Process team within IT in Düsseldorf is looking for you

We are Uniper

At Uniper, we are pro-actively transforming the world of energy whilst at the same time ensuring security of energy supply. As an internationally operating company, we work in very diverse teams with the greatest possible working time flexibility for our employees. Our corporate culture is characterized by equal opportunities, mutual appreciation, and respect. With us, you will be able to develop new business models, work on technological solutions for a modern, sustainable, and future-oriented energy supply as well as pro-actively help to shape changes. Interested? Then we will look forward to meeting you

Your responsibilities

Manage and steer the overall Service Management process architecture (in line with the ITIL methodology)

Lead and steer process operations where needed

Deliver, facilitate and manage process training, methods and architecture

Deliver advice and consultancy in relation to the service management process and transformation in line with our Service Now tool

Assess and lead potential change impacts to the Uniper Business and Service Now strategy

Drive active communication of the process architecture to the relevant functions in accordance with the Enterprise Architecture (i.e. to the ApplicationsArchitecture/ Application Managers)

Ensure process standards are in line with company policies and procedures and the processes are correctly documented. Perform quality assurance onthe process related deliverables as required, monitor process maturity and lead process improvement via process KPIs

Your profile

Relevant university degree in engineering, information technologies, or computer science (or appropriate work experience)

Ideally 5 - 7 years of work experience in IT Process management (ITIL knowledge)

Capability to lead and deliver project initiatives whitin the Service Management deparment in line with the Technology developpement and our IT deliverymodel

Proven and eff ective stakeholder management experience and an ability to communicate clearly and convincingly to infl uence outcomes with internaland external stakeholders

Capability to deliver and manage process training, methods and architecture and in facilitating, advising, building awareness and guiding stakeholders onservice management process methodologies, architecture and transformation

Strong research, analytical and problem-solving skills, project management, ability to think innovatively, to identify issues and develop recommendationsto solve problems

Ability to work both independently and within a team and to accept accountabilities and responsibilities and to be focused on delivering outcomes tomeet team objectives

Business fluent knowledge of English

Your benefits

At Uniper, we not only reward our employees with attractive salaries, an excellent company pension and health related benefits for their hard work and dedication to shaping the future energy transition. You can also expect a supportive working culture that offers a wide range of creative and innovative ideas. We enable various flexible working arrangements, whilst also supporting with home office equipment. Through regular training and workshops, together we work towards visualising yourself in our company as if it were your own. We support you in highlighting your individual potential, achieving your personal goals, and reaching your ambitions. We invite you to become part of our diverse company with international colleagues from more than 80 countries. As an employer, Uniper has committed itself to providing special support to certain areas: Work-Life-Balance / New Normal:

Choosing how, where, and when to work in accordance with your team and the requirements of your job

Modern and ergonomic equipment for your workplace (home & office)

Support to balance private life and work: Sabbaticals, part-time possibilities, family service

Mobility:

Car and bike leasing offer (deferred compensation)

E-car charging stations at almost all Uniper locations

Health offers:

Flu vaccination

Preventive health services

Employee assistance program

Company pension:

Employer-funded contributions to a modern pension system

Possibility of self-funded contributions with employer-funded matching

Trainings:

Lifelong training

Coaching

Our employees are the reason for our success. Therefore, you will find many other benefits at the local level to help you reach your potential. Energy evolutionary wanted