Internship Customer Experience and Digital - Bonn, Deutschland - Deutsche Telekom Geschäftskunden GmbH
Beschreibung
Your task:
Whether it's a compulsory or voluntary internship - as an intern / flexikant (M/F/d) you will benefit in any case from an attractive salary and flexible working hours.
- Design and optimize customer journeys across various digital channels, ensuring a seamless and engaging experience
- Conduct customer research and analysis to identify pain points, needs, and preferences, and leverage these insights to drive improvements
- Carry out market and trend analyses to evaluate the effectiveness and potential of the customer experience approach
- Discover customer touchpoint gaps, potential & implementation measures, and carry out feasibility analyses in coordination with the stakeholders involved
- Collaborate with crossfunctional teams, including marketing, sales, and product development, to ensure a consistent and customercentric approach
- Evaluate and select digital tools and technologies that enhance the customer experience and improve operational efficiency
Your Profile:
You are studying economics or a comparable degree program or are in your gap year.
You also have the following knowledge and skills:
- Bachelor's or Master's degree in Business, Marketing, or a related field
- Experience in customer experience management, digitalization, or a similar role
- Deep understanding of customer journey mapping, storyboard, customer segmentation, and persona development
- Project management experience, with the ability to handle multiple initiatives/ streams and prioritize effectively
- A customercentric mindset and a passion for delivering exceptional experiences
- Openminded personality and innovative mindset with willingness to explore new fields and grow within our team
About us:
Internship at Deutsche Telekom. Are you keen to put all the theory you've been learning into practice and start experiencing and shaping the digital world of tomorrow right now? Then you're in the right place. We can make coffee and photocopy documents ourselves. We're looking for interns like you that want to put their innovative skills and motivation to good use as part of a team to drive the expansion of the connected world forward.
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