Team Lead Service Operations - Munich, Deutschland - TSCNET Services

TSCNET Services
TSCNET Services
Geprüftes Unternehmen
Munich, Deutschland

vor 4 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung
THE JOB - AT A GLANCE
Who we are

We are a truly international team and proud to play a central role in securing the electricity supply for Europe.

As one of the leading Regional Coordination Centre (RCCs), we and our partners, provide integrated services to 16 electricity transmission system operators (TSOs) and their control centers in 12 European countries.

Our network security assessment and capacity calculation procedures, play an incremental role in securing the operational security of the European power system every hour of the day, around the clock.

Working with us

We are a smart and highly skilled bunch of people from more than 35 countries: In our team, we don't just pay lip service to diversity - we live it every day.

What unites us, is the real motivation to develop and contribute to new ways and new standards for a secure energy supply in Europe.

We actively work with our culture and use our company behaviours as compass for our performance.
We don't just offer a great job - also great benefits


We strive to provide TSCNET employees with an inspiring benefits experience, focused on supporting their physical, financial, and emotional wellbeing.

Financials & Personnel Development
Competitive compensation
Performance driven bonus payment
Annual Salary Review
Self-care budget monthly tax-free to use for supermarkets and shops
Attractive company pension scheme with company support
Eligibility for shopping-benefits through 'Corporate Benefits'
Individual personnel development with defined annual training budget
Relocation service for international new joiners
Flexibility & Family
Hybrid work model to support individual flexibility - on average 2 days mobile working /3 days office work

Work from anywhere:
Workation worldwide for up to 20 days a year
Part time working models
Cover of 10 days child-sickness per child and several special leave options
Health & Wellbeing
Hotline to certified psychologists for mental health support and assurance
We have processes in place for both physical and mental health support
Support of company doctor for selected screenings and vaccinations
Bicycle leasing programme
Coffee & tea and fresh fruit
Plenty of staff events throughout the year
This is what your day will look like
Ensure efficient use of capabilities and high quality of delivered work through onboarding, coaching, monitoring and evaluating of the employee performance
Activly drive the initiative for service development within TSCNET and customers
Supervise operation of TSCNET's 24/7 software platform
Run and supervise TSC operational processes
Assess the quality of services
React on sudden issues and short-term customer requests to improve service and data quality
Perform data quality analysis and collaborate with team members to improve service quality
Support in the development of strategic roadmaps
Participate in product trainings for customers
Collaborate with other regional security coordinators
You come with
Bachelor's degree (or equivalent) in Electrical Engineering with focus on Power Systems Engineering
6+ years of experience in TSOs business or businesses related to TSOs
Strong knowledge of electrical power grid fundamentals and operation
Strong knowledge of electricity market principles including capacity calculation methodologies
Strong understanding of power system grid modelling, data formats used and load-flow analysis
Strong customer orientation and empathy
Excellent Analytical and problem-solving skills, experience in resolving of conflicts
Ability to build/maintain relationships to achieve team high performance
Open-minded and willing to drive change
Excellent verbal and written communication skills in English
A pro-active, stress resilient personality and a self-dependent working style
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