Jobs
>
Berlin

    Community Manager - Berlin, Deutschland - infinitSpace

    infinitSpace
    infinitSpace Berlin, Deutschland

    vor 4 Tagen

    Default job background
    Beschreibung
    • Open for application: until 12 May 2024
    • Interview schedule: 4 stages
    • Intended starting date: OKT 2024

    Community Manager - "Powered by infinitSpace"

    InfinitSpace has the vision to foster human connections and create a positive impact in communities across local neighborhoods through real estate. It's infinitSpace's mission to improve the quality of people's life by providing inspiring and collaborative workspaces.

    The key to achieving this is by having more flexible office space, in more buildings and cities. Therefore infinitSpace provides a whitelabel flexible workspace management service and tenant experience software for landlords and corporates to create their own unique flexible workspace brands.

    Hi, nice to meet you We are infinitSpace, come and join us creating a positive change into people's lives.

    The role

    Our Community Team is an integral part of our business with the mission to enable our landlords and partners to create places where people connect, share and play in an inspiring workplace.

    As a Community Manager you are required to report to your Director or our CEO. You are the owner of the financial and operational performance plus the overall member and tenant experience of the buildings within your portfolio.

    You are responsible for the overall building performance ensuring we are hitting targets and meeting all partner's needs. This includes implementing and operating according to the"Powered by infinitSpace" global standards to ensure the highest level of member experience and satisfaction.

    The ideal candidate already has 2+ years specific Community Management or Retail Store Manager experience and is ready for the next step: leading and managing multiple buildings and being involved in new building openings.

    Management

    • Leader and Manager of your Community Teams across several buildings;
    • Lead and organize daily Kick-off meetings and share business information;
    • Organize bi-weekly one to one's with your direct reports for tailored coaching, deliver constructive feedback and support in develop/growth plans;
    • Review goals vs. performance of the Community teams and recognize positive performance as appropriate;
    • Excellent time management to ensure your direct reports feel supported in their day-to-day activities;
    • Motivate your team and manage accountabilities for responsibilities and goals across all key areas of the business (sales, operations, finance, member experience, hospitality, and more).

    Sales

    • Qualify SMB leads - convert them to tours and closed deals (inbound & outbound;)
    • Work closely with the Sales Manager to achieve your monthly revenue and occupancy targets;
    • Provide suitable proposal offers based on infinitSpace guidelines;
    • Lead and execute a smooth member onboarding process;
    • Initiate and organize various broker campaigns and events focussed on lead generation;
    • Initiate and develop new leasing and marketing strategies to attract new leads;
    • Initiate and execute a successful referral campaign within your building;
    • Identify new initiatives for future improvements;
    • Active and accountable for member relationship management to prevent churn.

    Member Experience

    • End responsible for an exceptional overall member experience measured by infinitSpace's member experience dashboard;
    • Take ownership and manage the relationship with key accounts;
    • Member support requests being solved within infinitSpace's SLA's;
    • Serve as a point of escalation and be a final decision maker on infinitSpace policies and procedures to members;
    • Meet with members to resolve issues, process member terminations, and other issues of complexity;
    • Monitor, address and action alerts related to member satisfaction KPI's;
    • Accountable for Net Promoter Scores, and the overall member satisfaction;
    • Initiate and implement building-specific plans to improve KPI's;
    • Initiate and lead the communication related to business updates, process changes, company initiatives, and goals.

    Operations

    • Ensure that daily infinitSpace high quality operation standards are maintained;
    • Point of contact for our vendors and initiate and lead the vendor onboarding process;
    • Ensure partners have the necessary tools to succeed in their respective roles;
    • Hold vendors accountable for general operational policies and standards and take actions accordingly;
    • Engage with the Landlords in conjunction with the Real Estate team to handle any building-related escalations;
    • Escalate reoccurring issues related to 3rd party vendors to appropriate internal teams for resolution and problem solving;
    • Fully accountable for building-level Opex.

    Finance

    • Fully own and control the building P&L and the financial performance;
    • Initiate and provide input for monthly, quarterly and yearly budgets;
    • Initiate and implement actions for financial optimization;
    • Proactively take care of building payment issues, on a monthly basis;
    • Lead and manage financial activities for rent collection, rent increase, late payment and check returns.

    About YOU

    We'd love to hear from you if you meet the qualifications below:

    • 5+ years of equivalent experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, or related experience. Customer service experience required
    • 2+ years of management experience of leading a team, consisting of individual contributors
    • Bachelor's Degree or equivalent experience preferably in Business, Marketing, Hospitality, or other related degrees
    • Understanding and experience in leading teams
    • Must have excellent verbal and written communication skills, project management, and business operations experience
    • Like challenges, and embrace change in a fast-paced environment
    • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
    • Fluency in the German and English language (written and spoken)

    Working location

    Berlin - onsite

    Interested?

    If you're excited about this job, we're looking forward to seeing your application; motivation letter and your CV (in English).

    Feel free to contact Sarah Boumans, International Expansion Manager.

    Email:

    Life at infinitSpace

    Just as we empower our community, we believe in empowering our team to create a positive impact in one's life, work and environment. We move fast and challenge each other, but we always make sure we look out for one another. Our culture and values are what makes working here rewarding. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Acquisition for this vacancy is not appreciated.

  • HappyGlam

    Community Manager

    vor 6 Tagen

    HappyGlam Berlin, Deutschland CDI

    The "Les Maisons Consumer Group" is a dynamic and innovative DTC e-comm focused start up committed to unite consumer brands that share the vision of consciousness and sustainability. · Part of your group are "happyglam" - a vegan, natural and environmental friendly beauty brand b ...

  • Digital Career Institute gGmbH

    Community Manager

    vor 5 Tagen

    Digital Career Institute gGmbH Berlin, Deutschland Ganztags

    Deine Aufgaben · Als Netzwerkprofi und Bildungs-Enthusiast inspirierst und ermutigst Du Menschen dazu, unser Bildungsangebot weiterzuempfehlen und gemeinsam mit uns neue Lebensperspektiven zu schaffen. Mithilfe einer ganzheitlichen Strategie hebst Du als Community Manager unse ...

  • HappyGlam

    Community Manager

    vor 6 Tagen

    HappyGlam Berlin, Deutschland Employee

    The "Les Maisons Consumer Group" is a dynamic and innovative DTC e-comm focused start up committed to unite consumer brands that share the vision of consciousness and sustainability. · Part of your group are "happyglam" - a vegan, natural and environmental friendly beauty brand b ...

  • HappyGlam

    Community Manager

    vor 6 Tagen

    HappyGlam Berlin, Deutschland other

    Happyglam ist ein neues, innovatives und aufregendes Berliner Beauty Start-Up im E-Commerce. Wir kreieren eine internationale Marke über Social Media rund um unsere veganen, natürlichen und umweltfreundlichen Produkte für Nägel, Lippen und Gesicht. Wir sind gut finanziert und hab ...

  • DRV Bund

    Community Manager Deutsch

    vor 1 Woche

    DRV Bund Berlin, Deutschland Nebenberuflich, Ganztags

    Wir als Team Digitalstrategie und digitale Transformation gestalten die digitale Zukunft der DRV Bund. Sie betreuen eigenverantwortlich Digitalisierungs-Communities in der DRV Bund, organisieren Vernetzungsaktivitäten rund um das Thema Digitalisierung und begleiten den Aufbau neu ...

  • Wikimedia Deutschland e. V.

    Manager in Community Growth

    vor 2 Wochen

    Wikimedia Deutschland e. V. Berlin, Deutschland

    · Wikimedia Deutschland e.V. – wir befreien Wissen 2004 gründeten ehrenamtliche Wikipedia–Aktive den gemeinnützigen Verein Wikimedia Deutschland in Berlin, der inzwischen aus über Mitgliedern und 160 hauptamtlichen Mitarbeiter*innen besteht. · Freies Wissen führt zu einer gerec ...

  • Wikimedia Deutschland e. V.

    Manager in Community Growth

    vor 2 Wochen

    Wikimedia Deutschland e. V. Berlin, Deutschland

    · Wikimedia Deutschland e.V. – wir befreien Wissen 2004 gründeten ehrenamtliche Wikipedia–Aktive den gemeinnützigen Verein Wikimedia Deutschland in Berlin, der inzwischen aus über Mitgliedern und 160 hauptamtlichen Mitarbeiter*innen besteht. · Freies Wissen führt zu einer gerec ...

  • InStaff & Jobs GmbH

    Junior Community Manager

    vor 3 Tagen

    InStaff & Jobs GmbH Berlin, Deutschland Ganztags

    Das sind deine Aufgaben · Du bist der erste Ansprechpartner/in unserer zukünftigen Arbeitnehmer im telefonischen Onboarding-Prozess und stehst ihnen bis zur Aktivierung ihres Accounts mit Rat und Tat zur Seite. · Du führst selbstständig zweisprachige Telefoninterviews (Englisch & ...

  • Neustarter

    Community manager, officemanager

    vor 2 Wochen

    Neustarter Berlin, Deutschland

    Komm zum Neustarter Campus, einem Kernakteur der beruflichen Weiterbildung der IT- und Digitalbranche mit einem engagierten Team von 10-15 Mitarbeitenden. In dieser Rolle wirst du das Herzstück unserer Community sein, Beziehungen pflegen, Veranstaltungen koordinieren und sicherst ...

  • PwC

    Community Manager Infrastruktur

    vor 5 Tagen

    PwC Berlin, Deutschland

    Mission - Du gestaltest die Rahmenbedingungen für die Community "Infrastructure Managed Services" und unterstützt und förderst eine enge Bindung, teamübergreifende Kollaboration und wertschätzende konstruktive Zusammenarbeit aller Mitglieder. · Programme - Du entwickelst, spezifi ...

  • HOLY Energy GmbH

    Stage : Service Client & Community Management France

    vor 5 Tagen

    HOLY Energy GmbH Berlin, Deutschland

    Chez HOLY, nous redonnons un éclat au soft drinks pour le 21e siècle · La plupart des soft drinks ont un goût délicieux mais ne sont pas bonnes pour la santé. Chez HOLY, nous changeons cela Nous voulons réveiller l'industrie des boissons en combinant enfin un goût délicieux avec ...

  • Optima Dynamics

    Trainer für Marketing und Community Manager

    vor 2 Wochen

    Optima Dynamics Eichwalde, Deutschland Freiberufler

    In ICG FORMACIÓN suchen wir einen Dozenten, um zwei Ausbildungen zu leiten: · IFCT38 - COMMUNITY MANAGER, TOOLS, ANALYTICS UND BERICHTERSTATTUNG. 100 STUNDEN · IFCT39 - WEB POSITIONIERUNG UND DIGITALES MARKETING IN SUCHMASCHINEN. 100 STUNDEN · Aufgaben · Unterricht in Marketing · ...

  • Cosmonauts and Kings GmbH

    Intern: Community Management

    vor 4 Tagen

    Cosmonauts and Kings GmbH Berlin, Deutschland

    Your duties at the royal court · - Operational support for digital crisis communication on Covid-19 · - Daily support and monitoring of social media channels on Facebook, Twitter, LinkedIn, Instagram and YouTube · - Moderation of the commentary columns by answering questions and ...

  • Applause GmbH

    Community Management Intern

    vor 5 Tagen

    Applause GmbH Berlin, Deutschland

    Brands today win or lose customers through digital interactions, and Applause alone can deliver authentic feedback on the quality of digital assets and experiences, provided by real users in real-world settings. Our disruptive approach harnesses the power of the Applause platform ...

  • Elbkind Reply

    mid-level community manager

    vor 5 Tagen

    Elbkind Reply Berlin, Deutschland

    Mit schlagfertigen und sympathischen Kommentaren förderst du das Engagement der Community · Zudem filterst du nach wertvollen Community Insights , die zur Content-Entwicklung und –Optimierung beitragen · Für verschiedene Marken bist du am Puls der Threads und bietest Serv ...

  • GUS Germany GmbH

    Social Media and Community Manager

    vor 5 Tagen

    GUS Germany GmbH Berlin, Deutschland Ganztags

    Deine Aufgaben · Als Social Media & Community Manager bist du Teil des htk Marketing Teams und verantwortlich für alle Social Media Channels der htk academy, inklusive dem Aufbau neuer Kanäle. · Wir sind auf der Suche nach einer/einem neuen Kollegin/Kollegen, die/der unser Marke ...

  • Bitbond

    Community Management and Customer Support Intern

    vor 1 Woche

    Bitbond Berlin, Deutschland

    Bitbond, is a leading technology provider for bank-grade tokenization technology. We're seeking a highly motivated intern with prior crypto experience to join our team. As a Community Management and Customer Support Intern, you will play a crucial role in promoting our flagship p ...

  • embelly

    Customer Service and Community Manager

    vor 5 Tagen

    embelly Berlin, Deutschland CDI

    Schwerpunkt Instagram und TikTok | Vollzeit oder Teilzeit | Berlin und Hybrid | ab sofort · Du liebst den ständigen Austausch mit Menschen, bist empathisch und ? Der Gedanke, Menschen mit Verdauungsbeschwerden zu helfen und bei Deiner Arbeit mehr über das Thema ganzheitliche Darm ...

  • embelly

    Customer Service and Community Manager

    vor 6 Tagen

    embelly Berlin, Deutschland Employee

    Schwerpunkt Instagram und TikTok | Vollzeit oder Teilzeit | Berlin und Hybrid | ab sofort · Du liebst den ständigen Austausch mit Menschen, bist empathisch und ? Der Gedanke, Menschen mit Verdauungsbeschwerden zu helfen und bei Deiner Arbeit mehr über das Thema ganzheitliche Darm ...

  • embelly

    Customer Service and Community Manager

    vor 1 Woche

    embelly Berlin, Deutschland other

    Schwerpunkt Instagram und TikTok | Vollzeit oder Teilzeit | Berlin und Hybrid | ab sofort · Du liebst den ständigen Austausch mit Menschen, bist empathisch und ? Der Gedanke, Menschen mit Verdauungsbeschwerden zu helfen und bei Deiner Arbeit mehr über das Thema ganzheitliche Darm ...