Onsite Support Spezialist - Stuttgart, Deutschland - HCL Tech

HCL Tech

Geprüftes Unternehmen

Stuttgart, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Job Description
Deskside Support
Pre-Requisite for Position
Background and Drug Test

Yes

Valid Driver's License

Yes

Own Transport

Yes

JOB PURPOSE

Provide Day to day operations support as Level 2 to end users.
Deployment of Laptops (Windows 7, 10 OS) to the end users.
Provide Pre and Post Migration support for Laptop deployment
Provide specialized hardware / software / network problem diagnosis / resolution for customer's end users.
Provide onsite hands and feet support for Server and Network related issues.
Coordinate and manage relationships with vendors and support groups to have the resolution for any issues that come across during the migration.

_KNOWLEDGE, SKILLS & EXPERIENCE _

5+ years of experience on Field Services and having supported Widows/End user device migrations involving hardware, software, and networks.
Disciplined, systematic problemsolving skills required.
Handson work experience with the following:
Windows Operating system (Windows 7, 10)
SCCM (Imaging)

Data Migration:

Migrate data from existing device to new device
Migrate data from Server and One Drive to the local machine.

VPN:

Able to configure VPN at the client PC.
Able to troubleshoot VPN related issues

Outlook 2016 (O365):

Able to configure Outlook on new machines
Able to troubleshoot all client issues including calendar.

Skype for Business:

Able to configure, train (end users) and troubleshoot issues.

Applications:

MS Office Suite:

Able to fix issues aroundMSWord, MS-Excel, MS-PowerPoint.
Internet browsers (e.g. Explorer, Chrome, Firefox)

Printers:

Able to Configure Printers

Mobile Device Support:
Common Desktop

Applications:

Imaging**:

Able to install windows 10 image using USB media or Source Image Server like MDT/SCCM
Able to Install or removes hardware/software using supplied installation instructions and tools.
Capable of conducting tests of the hardware/ software affected using supplier test procedures and diagnostic tools. Corrects malfunctions. Documents results in accordance with agreed procedures.
Manage the repair of desktop equipment through the effective management of third party suppliers.

SCCM:

Able to troubleshoot client relates issue, like SCCM agents not communicating with the server, coordinate with SCCM team to push the necessary software to the end user systems.

SharePoint:

Able to guide end users to access SharePoint, troubleshoot

One Drive:

Have knowledge on usage of One Drive and able to assist users.

User Account MGT:

Ability to liaise with the Technical Services team to ensure that user accounts and accesses are added, amended and deleted in accordance with business requirements.

On Floor: