- German Native
- Fluent in English
- EU Citizen
- Has 3+ years experience in a service-oriented, technical or customer support role
- Hotel (front desk/reservations) / and or hospitality experience (advantageous)
- Technical proficiency in working on different systems (training will be provided)
- Our Customer Support Consultant is responsible for providing fast & accurate customer service to our DACH (Deutschland, Austria, Switzerland) speaking hoteliers.
- Customer Support
- Support hoteliers by providing professional, personalised responses to their queries via email, phone, and online discussion forums.
- Deliver world class customer experience by listening to hoteliers and being responsive to their needs as well as going the extra mile to pre-empt future needs
- Assess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolution
- Meet daily & weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retention
- Working closely with our Implementations Team to ensure a seamless transition of client accounts to support.
- Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them with a goal to retain dissatisfied customers and turn them into promoters
- Manage and maintain your own productivity, attendance, and adherence to work schedule in line with customer support hours
- Adhere to all Standard Operating Procedures
- Occasionally assisting in creating video & written content to teach our hoteliers in all possible topics so they can use us in the most self-sufficient way.
- Share best practices with your peers with a goal to improve the performance and productivity of your team
- Loyalty Programme (Equity)
- Commission | OTE for sales related roles
- Department incentive bonuses
- Training & Development:
- Formal training
- Annual hotel experience
- Employee Referral Campaign
- Friday Drinks & Lunches for in-house Raccoons
- Quarterly Office Massages
- Birthday Lunch
-
German-speaking Customer Advisor
vor 1 Woche
Famly Berlin, DeutschlandWir bei Famly setzen uns dafür ein, Kindern den bestmöglichen Start ins Leben zu ermöglichen und unterstützen bei der unverzichtbaren Arbeit, die dafür notwendig ist. Hierfür entwickeln wir seit 2013 eine ganzheitliche digitale Lösung, die Arbeitsabläufe vereinfacht und den Kita- ...
-
German-speaking Marketing Working Student
vor 3 Wochen
Upstream - Agile GmbH Berlin, DeutschlandWe're looking for a German-speaking student with writing skills who wants to help our team create content that tells the world about the benefits of coworking, flex work, and hybrid work—and the software we offer to manage those workspaces · This position is based in Berlin but t ...
-
Copywriter / Creative Concepter (German-speaking)
vor 2 Wochen
HOLY Energy GmbH Berlin, DeutschlandÜber HOLY · - ist die Soft Drink Revolution: Mit unseren pulverbasierten Drinks HOLY Energy, HOLY Hydration und HOLY Iced Tea erhältst du geilen Geschmack und behältst dabei ein gutes Gewissen - für deinen Körper & die Umwelt. · - Wir setzen neue Consumer Standards: Als wachsende ...
-
German Speaking Interviewer
vor 2 Wochen
Katrium Oü Berlin, Deutschland**Katrium hiring german-speaking project customer service for short-term and long-term projects.** · **We are searching different german speaking people for different projects that are full-time and part-time.** · **Requirements**: · - **Fluent in German and English**: · - **A go ...
-
German Speaking Talent Acquisition Partner
vor 2 Tagen
Sherborne Talent Solutions Berlin, DeutschlandTalent acquisition partner · Berlin · Are you currently looking for a new and exciting opportunity? We are looking for a Talent acquisition partner to join a fast-growing, global business. There are plenty of opportunities for ongoing development and progression. · The role offer ...
-
German Speaking Helpdesk
vor 4 Tagen
Recruitment Direct Ltd Berlin, Deutschland**German Speaking Help Desk** · **Berlin, Germany** · **€ per month gross salary + relocation assistance if required** · **Salary**: 2,500.00€ per month · Application Question(s): · - This is an office based role, is that ok for you if successful? · **Language**: · - German (requ ...
-
Praktikum - German Speaking
vor 1 Woche
AVENTOS Management GmbH Berlin, Deutschland PraktikumSHIPÜber das Unternehmen · Unser Unternehmen vereint leidenschaftliche Immobilienexpertise mit tiefgreifender Kapitalmarktkenntnis. · Durch unseren interdisziplinären Ansatz sind wir in der Lage, neue Perspektiven für unsere beiden Geschäftsfelder Development und Capital Markets zu ...
-
Recruiter - German Speaking (M/w/d)
vor 2 Wochen
Assecor GmbH Berlin, DeutschlandDeine Rolle bei uns · HR gehört zu deiner Leidenschaft und du interessierst dich gleichzeitig für agile Arbeit? Dir liegt die Kommunikation und Interaktion mit Menschen und du kennst dich bestens im Recruiting von Fachkräften aus. Bei all dem verlierst du bei aller Detailliebe da ...
-
Recruiter - German Speaking (M/w/d)
vor 2 Wochen
Assecor GmbH Berlin, DeutschlandDeine Rolle bei uns · Human Resources gehört zu deiner Leidenschaft und du interessierst dich gleichzeitig für agile Arbeit? Dir liegt die Kommunikation und Interaktion mit Menschen und du kennst dich bestens im Recruiting von Fachkräften aus. Bei all dem verlierst du bei aller D ...
-
Praktikum - German Speaking
vor 1 Woche
AVENTOS Management GmbH Berlin, Deutschland PraktikumSHIPÜber das Unternehmen · Unser Unternehmen vereint leidenschaftliche Immobilienexpertise mit tiefgreifender Kapitalmarktkenntnis. · Durch unseren interdisziplinären Ansatz sind wir in der Lage, neue Perspektiven für unsere beiden Geschäftsfelder Development und Capital Markets zu ...
-
German Speaking Management
vor 7 Stunden
reeeliance IM GmbH Berlin, DeutschlandThe last few years have shown us more than ever how quickly the world we know can change. As an IT consulting company, we know that change is constant and we strongly believe that being proactive is essential for staying ahead of the curve. · We are looking for people who keep an ...
-
German Speaking Travel Enthusiast
vor 3 Wochen
Employer&Employee Berlin, DeutschlandOn behalf of our Client we are looking for **German language speakers** for a Customer Consultant Positions in travel industry (multiple openings) · Our Client - trustworthy, global and world's largest expedition company with offices around the world. Founded in 19th century, off ...
-
Legal Counsel German Speaking
vor 2 Wochen
Malt Berlin, Deutschland**Discover our galaxy** · Malt was founded in 2013 and, since then, we have managed to become the fastest growing freelance marketplace in Europe, gathering a community of 550k+ freelancers, 70k+ companies, and 700+ Malters. · We've built the industry's leading freelance manageme ...
-
Head of Operations, German Speaking
vor 2 Wochen
Birdie Berlin, Deutschland**Your Mission**: · As our Head of Operations for the German market at Birdie, you will play a pivotal role in shaping the future of the organisation in Germany. Your mission will be to serve as a trusted advisor and advocate for Birdie's partners and ensure we delight them at ev ...
-
Operations Lead, German Speaking
vor 2 Wochen
Careers at Eucalyptus Berlin, Deutschland**About Eucalyptus** · **Eucalyptus** (or 'Euc' for short) is a global digital healthcare company on a mission to solve the world's biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health. ...
-
German-speaking SEO Specialist
vor 3 Wochen
Finixio Berlin, Deutschland**Work from anywhere on the planet Our HQ is in London but have teams working remotely all over the world. ** · We are looking for a German speaking SEO Specialist who would like to work for a fast-growing and agile company in which you will have the opportunity to be part of an ...
-
German Speaking Project Specialist
vor 3 Wochen
Backbone (BKBN) Berlin, DeutschlandBecome part of Backbone's (BKBN) unique adventure to disrupt an industry and contribute to the evolution of the way visual content is produced.We currently have offices in Geneva, Berlin and Prague and work with brands across Europe and provide them with the tools to simplify the ...
-
German Speaking Project Specialist
vor 2 Wochen
Backbone Berlin, Deutschland EmployeeBecome part of Backbone's (BKBN) unique adventure to disrupt an industry and contribute to the evolution of the way visual content is produced.We currently have offices in Geneva, Berlin and Prague and work with brands across Europe and provide them with the tools to simplify the ...
-
German Speaking Appointment Setter
vor 1 Tag
Sherborne Talent Solutions Berlin, Deutschland**Location**: Berlin · **Language**: German (Native speaking or C2) · We are looking for a German speaking Appointment Setter to work in the telecoms industry who has experience in a target driven environment to be based in Central Berlin. Full induction and training will be prov ...
-
German Speaking Account Executive
vor 2 Wochen
Connections Berlin, Deutschland**Responsibilities**: · - Connect with stakeholders at high level in all industries to work with qualified leads and conduct demos with them. · - Qualifying the appointment from the Sales Development Representative and drive the sales cycle to the end acrossmedium and large multi ...
Customer Support Consultant: German Speaking - Berlin, Deutschland - Black Pen Recruitment
Beschreibung
About the Company
Our client is the leading Hotel Management System for independent hotels and accommodation businesses. They serve thousands of hotels globally in over 50 countries with their technology. Every day the 100+ team works hard to empower hoteliers with technology that drives better-performing hotels and guest experiences. They have headquarters in two vibrant cities on opposite sides of the world, Breda in the Netherlands and Cape Town in South Africa. Plus offices in Valencia, Spain and Lisbon, Portugal.
Location: Potsdam, Lubeck, Berlin, or areas close to those cities in Germany
Job Type: Full Time | Remote
Salary: Euro Euro plus 750 Euro quarterly commission if targets are met
Start Date: 3 July
Onboarding: Breda Netherlands for two weeks (Company paid)
CV Submission: Submit your CV in English
Requirements
Responsibilities
Benefits: