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    Lead Information Technology Specialist - Kaiserslautern, Deutschland - U.S. Army Cyber Command

    U.S. Army Cyber Command
    U.S. Army Cyber Command Kaiserslautern, Deutschland

    vor 2 Wochen

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    Ganztags
    Beschreibung
    Serve as a Senior Information Technology Specialist (Customer Support) within the Enterprise Service Desk, 2d Theatre Signal Brigade.

    Troubleshoot problem areas (by telephone or via remote access) in a timely and accurate fashion and provide end-user assistance where required.

    Analyze incident types, frequency, and solutions necessary to correct problems.
    Participate in the initiation, coordination, and documentation of plans for items such as software, hardware, and documentation.
    Serve as a team lead over the Enterprise Service Desk.

    Articulate and communicate to the team the assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion.

    Prepare reports and maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation and communication of work-related information to the supervisor.

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