- Primary contact for department managers in all facility matters.
- Ensures that employees and department leadership have positive experience by listening and seeking to understand their needs, supporting them, resolving challenges, following through on commitments, and openly rendering an account on the status of the projects or issues.
- Responsible to address all unscheduled Facilities Issues reported by the customers within the approved service level agreement timeframe.
- Prepare and implement operations; maintenance annual plan.
- Scope building renovation projects with the assistance of project Manager.
- Regularly inspect facilities to ensure compliance to approved standards.
- Manages resources including staff, contractors, and vendors to execute the annual plan.
- Secures contractors and vendors and ensures that work and services meet established specifications.
- Communicates frequently with customers, employees, vendors and contractors to develop and maintain effective relationships.
- Active member of the Area Workforce Committee.
- This position requires availability to attend emergencies outside office hours.
- Other duties as assigned by the Area O & M Manager.
- Strongly prefer BS degree in facility management, construction management, business, or a related field, with 2-5 years experience in facility management, property management, or MBA with 2 years experience in facility, property management or related industry.
- 3 or more years in a leadership role leading others.
- Proven customer experience skills (communication skills, ability to resolve conflict and possess outstanding organizational skills). Experience in Customer Relationship Management is a plus
- Must understand and be able to use MS Office applications, department-specific software, web-based programs, internet services, and wireless communications. Power BI skills is a plus.
- Knowledge in facility and property management, construction procedures, business practices, safety and fire codes.
- Proven front-line management skills in a multi-discipline work environment and ability to manage difficult situations to achieve a positive and appropriate resolution.
- Ability to communicate professionally with employees, priesthood leaders, contractors and vendors.
- German native speaker level and English advance level (C1) are mandatory (both written and spoken). German Driver's License is required.
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Facilities Manager - Frankfurt, Deutschland - The Church of Jesus Christ of Latter-day Saints
Beschreibung
This position helps provide and maintain facilities which give Church members places where they can work, worship, teach, learn, pray together, make and renew covenants, and receive sacred ordinances. Will be the primary customer contact for all physical facilities matters relating to existing facilities and properties. This position will also assist in the prevention of building deterioration and maximize building life through judicious application of operations and maintenance process and standards.
