Customer Support Specialist English - Berlin, Deutschland - ALSO Gruppe

ALSO Gruppe

Geprüftes Unternehmen

Berlin, Deutschland

vor 5 Tagen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Are you passionate about customer service and excited to be a part of a fast growing cloud business? ALSO is one of the leading technology providers for the ICT industry currently active in 24 countries in Europe and in a total of 90 countries worldwide via PaaS partners.

In 2020, net sales of the Swiss-based company, which employs around 4000 people, amounted to 11.9 billion euros.

The ALSO ecosystem offers around resellers hardware, software and IT services from more than 700 vendors in over 1340 product categories.

In the spirit of the circular economy, the company provides all services from provision to refurbishment from a single source.

ALSO has three business models:
The Supply division comprises the transactional range of hardware and software. The Solutions division supports customers in the development of customized IT solutions. Subscription-based cloud offerings as well as platforms for cybersecurity, virtualization and AI are the focus of the Service area.

As an industry leader, the ALSO Cloud Marketplace empowers resellers with the tools to manage the customer relationship end-to-end.

With ALSO's cloud management platform, resellers be able to generate new revenue streams, increase customer retention and gain rapid entry into the cloud business.

We are looking for a passionate, skilled and enthusiastic Customer Support Specialist to join our support team remotely or in Berlin.

Team supports resellers in over 20 different countries across the Europe mainly with Cloud Marketplace itself and with the cloud services (for example Acronis, Dropbox, IBM, Skykick).

Job description

You investigate and resolve issues our resellers have by deep diving to the cause of the issue in cooperation with internal and external 2nd level teams.
You evaluate the criticality of an issue and escalate them accordingly but keeping the ownership of the case
You identify our resellers needs and solve complex problems in a fast and efficient way.
You take care of a great customer experience and make sure our customers get timely, satisfactory and friendly responses to their requests. You know when to run an extra mile.
You work closely with the rest of the support team and are committed to the department goals and targets

Your profile

Excellent communication skills (written and verbal) and ability to communicate effectively in English and German
13 years' experience in working in Customer Service
Passionate about high level customer service and finding solutions to various issues
Selfmotivated and highly dedicated approach for work
Have "can do" attitude and keep the positive mindset even during the busy times
Excellent organizational skills and the ability to prioritize workload
Team player

We offer you

Amazing opportunity to familiarize yourself with cloud business
Insight to the cloud business and work with the industry leader Cloud Marketplace
To become an important part of a fantastic workplace with good colleagues, humor and an informal tone
Freedom to take responsibility, grow within the team and specialize to specific cloud service

We are looking forward to meeting you

Art der Stelle:
Vollzeit, Festanstellung

Arbeitszeiten: