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Walldorf

    Head of Insights - Walldorf, Deutschland - SAP

    SAP
    SAP Walldorf, Deutschland

    vor 2 Wochen

    SAP background
    Regular Ganztags
    Beschreibung

    What you'll do

    The Head of Insights & Experience (m/f/d) will report to Sabrina Kunze, Head of Service Centric and Cross ERP and lead a team across multiple locations. Key responsibilities include, but are not limited to:

  • Lead a highly motivated and world class product management unit with focus on equipping the S/4HANA Cloud Public Edition product management team with insights and experience data that impact their-day to-day work throughout the product lifecycle.
  • Run a community within the stakeholder network that is active and engaged
  • Create relevant dashboards, reports and KPIs in partnership with the product management leadership team; learn and adopt
  • Balance reactive data insights with proactive insights to ensure we see what happened, but as well what is upcoming or trending
  • Evaluate new tools to make sure the teams act on the best technical framework possible and drive tool improvements
  • Understand your stakeholders' needs and support turning them into solutions from concept through to requirements, design, and delivery, collaborating with engineering and other stakeholders
  • Create a highly innovative team with strong focus on Employee Engagement and leadership NPS

    • What you bring

  • 5+ years of relevant work experience in the software industry, preferably in Product Management
  • Strong analytical skills and affinity to customers and data; background as data scientist would be advantageous
  • Excellent people management & leadership skills and ability to deal with high pressure from internal and external stakeholders
  • Excellent verbal, communication skills with the customers, partners and internal teams, as well as board/executive level presentation skills
  • Ideally, an international track record showcasing that you can effectively relate to multicultural teams
  • Strong customer focus with previous exposure to key customers, as well as partner orientation
  • Self-motivated and results-driven, with demonstrable success in previous positions
  • Expertise in one or multiple of the core topics mentioned above would be advantageous
  • Fluent or near-native English language skills
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