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Trainee Product Support Specialist English - Berlin, Deutschland - ALSO Gruppe

ALSO Gruppe

Geprüftes Unternehmen

Berlin, Deutschland

vor 1 Monat

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

ALSO is one of the leading technology providers for the ICT industry currently active in 24 countries in Europe and in a total of 90 countries worldwide via PaaS partners.

In 2020, net sales of the Swiss-based company, which employs around 4000 people, amounted to 11.9 billion euros.

The ALSO ecosystem offers around resellers hardware, software and IT services from more than 700 vendors in over 1340 product categories.

In the spirit of the circular economy, the company provides all services from provision to refurbishment from a single source.

ALSO has three business models:
The Supply division comprises the transactional range of hardware and software. The Solutions division supports customers in the development of customized IT solutions. Subscription-based cloud offerings as well as platforms for cybersecurity, virtualization and AI are the focus of the Service area.

_Are you interested in challenges that let you grow day to day and consider yourself excellent in customer service?_
As an industry leader, the ALSO Cloud Marketplace empowers resellers with the tools to manage the customer relationship end-to-end.

With ALSO cloud management platform resellers will be able to generate new revenue streams, increase customer retention and gain rapid entry into the cloud business.

We are looking for a
Product Support Specialist to join our support team resolving complex issues and requests concerning the ALSO Cloud Marketplace Platform.

You will be supporting our 1st level specialists, internal sales teams, Service Providers and Platform-as-a-Service partners in close collaboration with our Service Providers and other internal teams.

Job description:

Point of contact regarding the ALSO Cloud Marketplace Platform
Assisting vendors in onboarding their cloud services to the Marketplace
Helping different customers (internal or external) with their issues and questions regarding the Platform
Provide technical information, detailed troubleshooting, and reports to technical teams
Ensure excellent service standards and maintain high customer satisfaction

Your profile:

Fluent in English & German
Analytical mind, comprehending complex scenarios
Previous experience working in technical support or customer service
Customer serviceoriented and readiness to continuously expand your knowledge
Selfmotivated with a professional and dedicated approach to work
You feel comfortable working independently but also as a valuable team member
SQL skills is a plus

We offer you:

Insight to the cloud business and work with the industry leader Cloud Marketplace
To become an important part of a fantastic workplace with good colleagues, humour and an informal tone
Freedom to take responsibility, grow within the team and ALSO

Gehalt: 2.000,00€ ,00€ pro Monat

Arbeitszeiten: