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    Customer Service Dutch Streaming Platform - Berlin, Deutschland - Workstation Customer Care

    Workstation Customer Care
    Workstation Customer Care Berlin, Deutschland

    vor 1 Woche

    Default job background
    CDI
    Beschreibung

    While television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film online. Ofcourse, the offer is diverse ranging from various flat rates as well as pay-by-view options.

    For the Customer Support of the subscription paying customers, we are looking for several experienced customer service reps (m/f/d) who take care of their questions and requests. The Dutch customer service / customer support is in charge of written and telephone enquieries on the following topics:

    • Activation of the trial subscription
    • Awarding bonuses for new customers
    • Explanation of the different compensation options
    • Invoice clarification and crediting
    • Maintenance of customer master data (address, bank data)

    The following skills are required for the Dutch customer support:

    • Service and customer oriented
    • Affinity to commercial issues
    • Interest in modern remuneration systems
    • Willingness to continue to develop the Dutch market
    • Willing to work in shifts
    • Fluent in Dutch and English

    Wir freuen uns Sie kennenzulernen

    Workstation Customer Care

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