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Intern Field Quality - Böblingen, Deutschland - INEOS
Beschreibung
Responsibilities
include (but are not limited to):
• Process issues reported by business partners and ensure tracking of topics in the complaint management tool
• Supporting of all complaints, incl. status tracking
• Contact person for multiple departments regarding respective issues
• Work according to the 8D method and handle the report generation for our management
• Improvement of current reports to create more transparency and need for actions for management
• Support on the evaluation and maintenance of the complaint key figures
• Identification of risk and escalation of particularly complaints for decision on proposed solution, especially in critical cases
• Preparation of complaints principles, guidelines and processes for effective claim management in consultation with the respective corporate strategy of the department
• With supervision, act as the interface between business partners, products, product development, failure analysis responsible and production
• Preparation, organization and follow-up of regular appointments/workshops with internal and external partners
• Independent processing of transferred work packages and tasks
What we are looking for:
• Enrolled student in mechanical engineering, business administration and engineering or a comparable program with completed basic studies
• Interested in interdisciplinary and cross-functional context and work within a company
• Experience in complaint management, problem solving methods, ideally within the automotive industry is an advantage
• High degree of commitment and dedication, ability to work in a team, communication skills, independence and initiative
• Good analytical thinking
• Very good English skills
• Good MS-Office knowledge
