Jobs
>
Hamburg

    Customer Success Manager: German Speaking - Hamburg, Deutschland - RoomRaccoon

    RoomRaccoon
    RoomRaccoon Hamburg, Deutschland

    vor 3 Wochen

    Default job background
    CDI
    Beschreibung

    We're looking for a customer centric individual to join our scaling customer success team in Germany. We are specifically looking for a german speaking consultant as you will be responsible for the DACH region (Germany, Austria, and Switzerland).

    Your role will revolve around client satisfaction, retention, adoption and expansion on clients portfolios. Our ideal candidate will have experience working in a product lead business and have hospitality [more specifically hotel] experience.

    Tasks

    Your main duties and responsibilities will be - but not limited to:

    • Reaching out to hoteliers directly, to advise them of the added benefits of RoomRaccoon
    • Deliver demos to interested hoteliers demonstrating the scope of RaccoonPay and added benefits.
    • Develop a deep understanding of our product suite and competitor pricing and product offering.
    • Proactively engage with Hoteliers to understand their business goals, challenges, and objectives.
    • Serve as the primary point of contact, building strong and lasting relationships with key stakeholders.
    • Conduct regular check-ins and status reviews with customers to monitor their progress and satisfaction levels.
    • Identify opportunities to optimise and enhance Hoteliers' experiences based on their feedback and usage patterns.
    • Provide training and educational resources to empower Hoteliers to make the most of our products.
    • Identify potential upsell opportunities by understanding customers' evolving needs and business objectives.
    • Collaborate with sales teams to develop tailored proposals and strategies for expanding customers' product/service usage.
    • Develop and execute strategies to proactively address customer concerns and mitigate potential churn risks.

    Requirements

    About you:

    Our perfect fit has/is:

    • Language requirement: German and English
    • Qualification / Experience:
    • At least 3 years of relevant work experience
    • Hotel sales &/or SaaS background is advantegous
    • Skills/Attributes:
    • Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
    • Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
    • Drive to revolutionise hoteliers worldwide
    • Self-motivated & able to deliver under pressure
    • Team-player
    • Organised and great eye for detail
    • Affection for both international business & tech

    Benefits

    Perks:

    • Loyalty Programme (Equity)
    • Role Specific:
    • Commission | OTE for sales related roles
    • Department incentive bonuses
    • Training & Development:
    • Formal training
    • Annual hotel experience
    • Employee Referral Campaign
    • Friday Drinks & Lunches for in-house Raccoons
    • Quarterly Office Massages
    • Birthday Lunch

    About us:

    This is what you tell people at parties:

    I am working at an international super-fast-growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 100 heads is working from 10 offices all over the world

    "It's an exciting time to join RoomRaccoon. Through innovation, we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping RoomRaccoon with its mission of becoming the world's number one hotel management system." - Tijmen van Dijl (CEO & Co-Founder)

    The hotel industry is at the very heart of the RoomRaccoon story.

    Our Founder, Nadja Buckenberger, faced many challenges when she opened the doors of the Bliss Boutique Hotel in Breda in 2014.

    She couldn't find a single affordable solution to manage all aspects of her property. That's when she decided to join forces with her partner, tech entrepreneur Tymen van Dyl to create one that could.

    In 2016, Tymen began building software that would solve Nadja's three central pain points by combining a Property Management System (PMS) with a channel manager and booking engine – a technological feat

    The software worked wonders for the Bliss Hotel and piqued the interest of other regional hotels.

    We officially launched in January 2017, and six months later, we had over 100 hotels on board. Today, RoomRaccoon is the world's most complete HMS for independent accommodations with 10 – 100 rooms.

  • Chapter 2

    German Speaking Copywriter

    vor 3 Wochen

    Chapter 2 Hamburg, Deutschland

    **ROLE MISSION** · Working in partnership with our client, the Copywriter has to excel at discussing solutions for projects face-to-face with the customer at any time. As a result, to be able to process different tasks particularly quickly. · **THIS ROLE IS RIGHT FOR YOU IF...** ...

  • MONIPOL | Clinical Research (Poland)

    German-speaking Executive Assistant

    vor 2 Wochen

    MONIPOL | Clinical Research (Poland) Hamburg, Deutschland

    As a Clinical Research Organization (CRO), we support international biotech firms in turning groundbreaking ideas into medical breakthroughs. Situated at the heart of intricate and incredible scientific endeavors, we're dedicated to enhancing lives. Join our motivated team to con ...

  • YOYABA GmbH

    Trainee (M/w/d) Creative Strategy - German Speaking

    vor 2 Wochen

    YOYABA GmbH Hamburg, Deutschland

    Das Allercoolste bei unserem Traineeship: Es ist in drei Phasen á drei Monate aufgeteilt und ist darauf ausgerichtet, dich von der Theorie immer mehr an die Creative-Strategy-Praxis heranzuführen - es geht "step by step in den deep-dive", damit du als Expert bei unseren Kunden* g ...

  • YOYABA GmbH

    Trainee (M/w/d) Creative Strategy - German Speaking

    vor 1 Woche

    YOYABA GmbH Hamburg, Deutschland

    Das Allercoolste bei unserem Traineeship: Es ist in drei Phasen á drei Monate aufgeteilt und ist darauf ausgerichtet, dich von der Theorie immer mehr an die Creative-Strategy-Praxis heranzuführen - es geht "step by step in den deep-dive", damit du als Expert bei unseren Kunden* g ...

  • EnglishBusiness GmbH

    Coordinator - Language Training (German Speaking)

    vor 2 Wochen

    EnglishBusiness GmbH Hamburg, Deutschland

    This role organizes course planning and coordinates with all stakeholders to successfully deliver ongoing English training courses. · **Duties and Responsibilities** · - Serve as the main point of contact for clients, participants and vendors in daily business. · - Gather all inf ...

  • Patrique Mercier Recruitment

    German Speaking Recruiter

    vor 2 Wochen

    Patrique Mercier Recruitment Hamburg, Deutschland

    Hey there Ever thought about a career in recruitment? Well, we have an exciting opportunity just for you, and the best part is - you can do it from anywhere We're looking for a German Speaking Recruiter to join our team at Patrique Mercier Recruitment. · Role Description · As a G ...

  • Patrique Mercier Recruitment

    German Speaking recruiter

    vor 2 Wochen

    Patrique Mercier Recruitment Hamburg, Deutschland

    Role Description · Join us at Patrique Mercier Recruitment as our new German Speaking recruiter - Work From Home. This role is integral to our operations, with daily duties including but not limited to sourcing and interviewing candidates, managing client relationships, and contr ...

  • Patrique Mercier Recruitment

    German Speaking Recruiter

    vor 6 Tagen

    Patrique Mercier Recruitment Hamburg, Deutschland

    Hey there Your Dream Job is Calling · We are on the hunt for a German Speaking Recruiter for our work-from-home role at Patrique Mercier Recruitment. We're a leading international recruitment agency, helping multilingual talents to land jobs in their native language across variou ...

  • TikTok

    Smb Agency Regional Lead, German Speaking

    vor 1 Tag

    TikTok Hamburg, Deutschland

    Responsibilities · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why Join Us · Crea ...

  • Patrique Mercier Recruitment

    German Speaking Recruiter

    vor 3 Wochen

    Patrique Mercier Recruitment Hamburg, Deutschland

    Hey there We're on the lookout for a German Speaking Recruiter who's ready to kickstart their career in Human Resources. Patrique Mercier Recruitment, a new and exciting player in the HR industry, is calling for enthusiastic individuals to join our team. And the best part? You ca ...

  • reeeliance IM GmbH

    German speaking Management

    vor 1 Woche

    reeeliance IM GmbH Hamburg, Deutschland

    About us · We love data. · Envisioning advanced data architectures and bringing them to live is our passion. · reeeliance is a consultancy specializing in Data Management, Fast Data, Advanced Analytics, and DataOps. We further support our clients in modernizing their SAP landscap ...

  • reeeliance IM GmbH

    German speaking Management

    vor 2 Tagen

    reeeliance IM GmbH Hamburg, Deutschland

    About us · We love data. · Envisioning advanced data architectures and bringing them to live is our passion. · reeeliance is a consultancy specializing in Data Management, Fast Data, Advanced Analytics, and DataOps. We further support our clients in modernizing their SAP landscap ...

  • reeeliance IM GmbH

    German speaking Management

    vor 2 Wochen

    reeeliance IM GmbH Hamburg, Deutschland

    About us · reeeliance consults in the development and implementation of reporting, analysis and planning systems based on Data Warehouse, Big Data and Business Intelligence technologies based in Hamburg, Berlin, and Porto. · Our development teams possess extensive operational dev ...

  • Crew Life at Sea

    Bartender German Speaking

    vor 6 Tagen

    Crew Life at Sea Hamburg, Deutschland Ganztags

    Cuba Libre, Singapore Sling and Manhattan are on your cocktail list but not on your bucket list? With your job on board you get to know the home of the world's best drinks and at the same time ensure the world's best service. · Distribution of drinks as well as preparation/mixing ...

  • KWHC GmbH

    Projektmanager - german speaking (m/w/d)

    vor 20 Stunden

    KWHC GmbH Hamburg, Deutschland

    Du liebst es, Projekte zu managen? Du bist kreativ, kommunikativ und ein wahres Organisationstalent? Die KWHC GmbH ist eine Full-Service-Werbeagentur für Healthcare-Kommunikation. Unsere Kunden sind pharmazeutische Konzerne und weitere Player des Gesundheitsmarktes. Mit unserem i ...

  • reeeliance IM GmbH

    German speaking Management

    vor 1 Woche

    reeeliance IM GmbH Hamburg, Deutschland Ganztags

    About us · We love data. · Envisioning advanced data architectures and bringing them to live is our passion. · reeeliance is a consultancy specializing in Data Management, Fast Data, Advanced Analytics, and DataOps. We further support our clients in modernizing their SAP landsca ...

  • wpd europe GmbH

    Projektmanager - german speaking (m/w/d)

    vor 2 Wochen

    wpd europe GmbH Hamburg, Deutschland

    Wir bei wpd treiben die Energiewende voran – erfolgreich seit über 25 Jahren – und sind eines der führenden Unternehmen in der Branche der Erneuerbaren Energien. Wir setzen auf exzellentes Personal, das sich für den Ausbau der Erneuerbaren Energien begeistert und das Unternehmen ...

  • reeeliance IM GmbH

    German speaking Management

    vor 1 Woche

    reeeliance IM GmbH Hamburg, Deutschland Ganztags

    About us · We love data.Envisioning advanced data architectures and bringing them to live is our passion.reeeliance is a consultancy specializing in Data Management, Fast Data, Advanced Analytics, and DataOps. We further support our clients in modernizing their SAP landscape and ...

  • ADECCO

    Projektmanager - german speaking (m/w/d)

    vor 1 Woche

    ADECCO Hamburg, Deutschland

    Dann lass Dich in Deinem Vorhaben von Adecco unterstützen Unser Team begleitet Dich durch den gesamten Prozess, zeigt transparent die nächsten Schritte auf und ist jederzeit für Dich da Unser Anspruch ist es, Karrieren zu fördern und Dir die Türen für die Tätigkeit bei einem inte ...

  • Workwise GmbH

    IT-Administrator (m/w/d) German-speaking

    vor 3 Tagen

    Workwise GmbH Hamburg, Deutschland

    Senior IT Administrator (w/m/d) · Über das Unternehmen · Global aus Tradition. Wir sind ein internationaler Distributor für Original Verbrauchsmaterialien – mit Betonung auf "Original". 30 Tage Urlaub bei einer 5- Tage Woche · Ein Deutschlandticket für 21,50 € pro Monat · Ein ...