- Daily monitoring of the KPIs within the customer experience and operational space and based on this initiating conversations with responsible stakeholders e.g. in logistics or customer service to ensure operational excellence in our Swedish and Norwegian shops.
- Translation and localization of various texts from German and English for the Swedish and Norwegian audience (eg. sales campaigns, newsletters, push notifications, fashion content, marketing materials)
- Quality assurance across app, desktop and our mobile shops and testing of new features
- Competitor monitoring & benchmarking (track sale campaigns, collaborations with celebrities and influencers, newsletter and push notifications strategy, services)
- Community management (engage with our community, respond to app reviews, understand our customers' pain points)
- A first work experience in areas such as operations, linguistics, or related fields
- Good MS Office skills (especially Excel)
- Native speaker competence in Swedish and/or Norwegian (oral & written)
- Fluency in English (oral & written) & basic German skills (better german beneficial)
- Good communication & stakeholder management skills
- Fresh fruit every day
- Sports courses
- Exclusive employee discounts
- Free drinks
- Company parties
- Mobility subsidy
- Central Location
- Flexible Working Hours
- Company pension
- Professional training
- Dog-friendly office
- AY Academy
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Operations Manager Sweden - Hamburg, Deutschland - ABOUT YOU
Beschreibung
Working closely with our Business Development team as well as all operational teams, the International Markets team is involved in the entire development process – from identifying new markets to the scaling of existing markets. If you know one of our target markets by heart and already have some business knowledge achieved through first-hand experience in an e-commerce business or fashion, you are the perfect fit for the team.
As a (Junior) Operations Manager Sweden & Norway (m/f/d) you will be in charge to ensure operational excellence across the entire customer journey of our Swedish- and Norwegian-speaking shops.
Responsibilities
Requirements
Benefits
Because of our strong growth, new challenges and possibilities arise all along to further develop oneself and the company. Our team consists of people from different areas of expertise – fashion, marketing, business and tech – we are driven and united by our passion. We motivate and support each other, we share our know-how and we are open towards different opinions and new ideas.
We are looking forward to receiving your application – preferably via our online application portal Thus, we can ensure a faster process and for you it is very easy to upload your application documents. :-)
Nutzer der Berufsbezeichnung Operations Manager Sweden in Hamburg
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Ralf Trützschler
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