- Team Management: Lead and manage the Technical Support (Tier 1 and Tier 2) agents/team based in Germany, ensuring smooth operations and high-quality support services.
- Performance Management: Create and implement key performance indicators (KPIs) to measure team performance. Provide regular reports on team performance and identify areas for improvement.
- Critical Case Handling: Personally monitor and handle critical cases, ensuring timely resolution and customer satisfaction.
- Process Innovation: Drive innovation and continuous improvement by identifying opportunities to enhance standard procedures and workflows within the Technical Support department. Collaborate with Global Technical Support organizations to share best practices and implement improvements.
- Cross-functional Collaboration: Collaborate closely with local Field and Commercial teams to ensure effective coordination and alignment of activities, fostering a cohesive working environment and delivering exceptional customer satisfaction.
- Educational Background: High school degree with 8+ years of experience or Bachelor's degree with 5+ years of experience or Master's degree with 3+ years of experience in engineering, electronics, automation, or IT.
- Technical Expertise: Possess relevant experience in laboratory analytical diagnostic equipment, medical devices and software, or related to Lab engineering, IT, and Networking.
- Customer Service Experience: Previous experience in providing technical support or customer service, preferably in a Technical Support role.
- Team Management: Demonstrate experience in effectively managing teams, including setting performance goals, providing coaching and feedback, and fostering a collaborative work environment.
- Language proficiency: Fluent in both written and oral German and English, enabling effective communication with customers and internal stakeholders.
- Working in regulated environment (FDA/ISO) for 1 year
-
Wachstums-Marketing-Manager DACH
vor 2 Tagen
Nexus Dynamics Bochum, DeutschlandWichtige Firma im Softwaresektor sucht einen Growth Marketing Manager mit Erfahrung im B2B-Bereich für Bochum, um sich der Lead-Generierung zu widmen. · Aufgaben: · - Entwicklung und Umsetzung einer Inbound-Marketing-Strategie für den DACH-Markt, um ein massives Wachstum bei Web- ...
-
Technical Support Manager DACH
vor 1 Woche
Cepheid Duisburg, Deutschland GanztagsAt Cepheid, we are passionate aboutimproving health care through fast, accurate diagnostic testing.Our mission drives us, every moment of every day, as we developscalable, groundbreaking solutions to solve the world's mostcomplex health challenges. Our associates are involved in ...
-
Technical Support Manager DACH
vor 4 Wochen
Danaher Duisburg, DeutschlandJob Description At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associ ...
-
Regional Sales Manager DACH
vor 2 Wochen
Cytiva Duisburg, Deutschland GanztagsBe part of something altogetherlife-changing · Working atCytiva in the Life Sciences industry means being at the forefrontof providing new solutions to transform human health. Ourincredible customers undertake life-saving activities ranging fromfundamental biological research to ...
-
Regional Sales Manager DACH
vor 2 Wochen
Cytiva Mülheim an der Ruhr, Deutschland GanztagsBe part of something altogether life-changing · Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological researc ...
-
Technical Support Manager DACH
vor 1 Woche
Cepheid Mülheim an der Ruhr, DeutschlandAt Cepheid, we are passionate aboutimproving health care through fast, accurate diagnostic testing.Our mission drives us, every moment of every day, as we developscalable, groundbreaking solutions to solve the world's mostcomplex health challenges. Our associates are involved in ...
-
Regional Sales Manager DACH
vor 1 Woche
Cytiva Mülheim an der Ruhr, DeutschlandBe part of something altogetherlife-changing · Working atCytiva in the Life Sciences industry means being at the forefrontof providing new solutions to transform human health. Ourincredible customers undertake life-saving activities ranging fromfundamental biological research to ...
-
Manager Vertriebsinnendienst DACH
vor 2 Wochen
GRUNDFOS GmbH Erkrath, DeutschlandGRUNDFOS ist eines der weltweit führenden Wassertechnologieunternehmen mit mehr als Mitarbeitenden in über 60 Ländern. Unsere Fähigkeiten verpflichten uns, innovative Lösungen für die weltweiten Wasser- und Klima-Herausforderungen zu entwickeln und die Lebensqualität der Menschen ...
-
Retail Manager DACH
vor 2 Wochen
Diesel Düsseldorf, Deutschland GanztagsRetail Manager DACH · DIESEL ist ein junges, internationales Design-Unternehmen, das neben Jeans- und Fashionwear auch Accessories, Jewellery, Bodywear, Parfum sowie Footwear & Bags herstellt. · Wir sind im Moment auf der Suche nach einem Retail Manager FULLPRICE DACH (m/w/d) ...
-
Manager Vertriebsinnendienst DACH
vor 1 Tag
GRUNDFOS GmbH Erkrath, DeutschlandGRUNDFOS ist eines der weltweit führenden Wassertechnologieunternehmen mit mehr als Mitarbeitenden in über 60 Ländern. Unsere Fähigkeiten verpflichten uns, innovative Lösungen für die weltweiten Wasser- und Klima-Herausforderungen zu entwickeln und die Lebensqualität der Menschen ...
-
Commercial Manager DACH
vor 2 Wochen
SCHENK TANKTRANSPORT GmbH Gelsenkirchen, DeutschlandStellenbeschreibung · Wir suchen einen dynamischen und ergebnisorientierten Commercial Manager DACH (m/w/d), der die kaufmännischen Abläufe in Deutschland, Österreich und der Schweiz leitet. Sie sind verantwortlich für die Entwicklung und Umsetzung von Verkaufsstrategien (Go-to-M ...
-
DACH-General Manager
vor 3 Wochen
LEON CYCLE Dusseldorf, DeutschlandPosition Title: DACH-General Manager · Reports to: CEO · Location: Düsseldorf · Leon Cycle introduction: · Leon Cycle started in Germany and has steadily expanded its global presence since then to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufact ...
-
DACH-Managing Director
vor 2 Wochen
LEON CYCLE Dusseldorf, DeutschlandPosition Title: DACH-Managing Director · Reports to: CEO · Location: Düsseldorf · Leon Cycle introduction: · Leon Cycle started in Germany and has steadily expanded its global presence since then to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufa ...
-
Cfo / Managing Director Marktfolge (F/m/d) Dach
vor 1 Woche
DLL Duesseldorf, Deutschland**CFO / Managing Director Marktfolge (f/m/d) DACH Region** · As a CFO you lead the financial team (20+) that works together to provide first class support to business decision-making by offering sound strategic financial advice that is aligned with the country's and DLL's busines ...
-
DACH Sales Manager
vor 6 Tagen
Barrington James Dortmund, DeutschlandSALES MANAGER - DACH REGION · BASE SALARY + COMISSION + CAR ALLOWANCE + PAID ACCOMODATION · REMOTE WORKING · Join a cutting-edge company revolutionizing nuclear medicine imaging systems and make a significant impact on the healthcare industry We are seeking a dynamic and result ...
-
Project Manager DACH
vor 1 Woche
Heliox Dortmund, Deutschland GanztagsProjektleiter DACH · Werden Sie Teil unseres Teams als Projektleiterbei Heliox: Gestalten Sie die Zukunft der E-Mobilität · Sind Sie bereit, die Umsetzung schlüsselfertiger Projekte im Bereich der Elektrofahrzeuginfrastruktur zu leiten? Heliox sucht einen dynamischen Projektleite ...
-
Account Manager DACH
vor 2 Wochen
Pivot Search Dortmund, DeutschlandJoin Our Team as an Account Manager in Germany · Are you a seasoned sales professional with a passion for building strong relationships and driving business growth? A global Polyolefin Compounding Company is seeking a dynamic Account Manager to join our WP Sales team, focusing o ...
-
Key Account Manager DACH
vor 2 Wochen
Brenntag Essen, DeutschlandUnser Team in Essen hat momentan eine freie Position als Key Account Manager DACH (m/w/d) zu besetzen. · IHRE ROLLE & VERANTWORTUNG · Betreuung von Key Accounts im Außen- und Innendienst · Projektbearbeitung und Preiskalkulation · IHR PROFIL · Erfahrung im Vertrieb mit große ...
-
Key Account Manager DACH
vor 2 Wochen
Grafton Recruitment Essen, DeutschlandJobtitel · STELLENBESCHREIBUNG · Grafton Recruitment mit einem internationalen Netzwerk und zahlreichen Standorten in Deutschland & Europa, wie z.B. in München, Berlin, Düsseldorf, Mailand, Paris und Madrid, ist darin spezialisiert, Fach- und Führungskräfte zu rekrutieren. · Im A ...
-
Product Manager Pharma DACH
vor 5 Tagen
Brenntag Essen, DeutschlandUnser Team hat am Standort in Essen momentan eine freie Position als Product Manager Pharma DACH (m/w/d) zu besetzen. · IHRE ROLLE & VERANTWORTUNG · Eigenverantwortliche Betreuung und Entwicklung von Produkten nationaler und internationaler Lieferanten für die pharmazeutische ...
Technical Support Manager DACH - duisburg, Deutschland - Danaher
Beschreibung
Job DescriptionAt Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.
Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we're working at the pace of change on diagnostic tools that address the world's biggest health challenges, driven by knowing that behind every test there is a patient waiting.
The Technical Support Manager DACH (f/m/d) is responsible for overseeing the assigned Technical Support team, including supervising the daily operations, setting and assessing performance goals and ensuring efficient coordination between departments to maintain high customer satisfaction levels. Leading a Technical Support team presents opportunities for learning, coaching, leading impactful projects, and contributing significantly to the company's innovation and advancement.
This position is part of the Customer Technical Solutions department and will be preferentially located in Germany in hybrid (Krefeld).
At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.
Key responsibilities of the job include:
The essential requirements of the job include:
It would be a plus if you also possess previous experience in:
At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.