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Administration employee - Herten, Deutschland - PROSOZ Herten GmbH
Beschreibung
We support local authorities throughout Germany on their journey into the digital future.As a full-service provider, we deliver solutions from a single source - from software to consulting.
To drive forward the digital transformation in municipal administration, we are looking for you as a
Employee (m/f/d) technical support / application support
Join our full-time team in the Social Security business unit in Herten in the heart of the Ruhr region - and get ahead with the market leader for municipal IT solutions
You support the DevOps engineers in our operations team with problems in the use of our latest software at the interface to technical support
You are in close coordination with the technical 2nd level support and ensure smooth communication
You prepare more complex issues in independent analysis and in cooperation with the team until they are ready for a solution
You actively contribute to the continuous improvement of support processes in terms of effectiveness and efficiency (e.g. by maintaining and expanding the internal knowledge database (Confluence))
You support regular, well-documented tasks in the build and release process
You love finding solutions to technical problems for your customers and communicating them to them in a clear and approachable way - by phone and in writing in fluent German
You are comfortable working with various database systems (MySQL, PostgreSQL) and have no problems writing SQL queries yourself
Ideally, you have some experience with DMS systems and/or in technical support
You share your know-how in the team just as committed and naturally as you absorb new knowledge from your colleagues and other specialists
Plenty of room to try things out and for your professional and personal development
Flexible working hours and models that fully support your work-life balance
Attractive remuneration package and numerous great benefits
Comprehensive structured onboarding for orientation, arrival and networking
Your personal contact is Gina from our recruiting team
