- Sicherstellen, dass die KPI's für die Kundenzufriedenheit korrekt überwacht werden
- Überwachung der Aktionspläne und der Ergebnisse von Umfragen zur Kundenzufriedenheit
- Mitarbeit an der Entwicklung einer Kundenzufriedenheitsstrategie
- Verwalten und Implementieren des Genesis Customer-Experience-Programs sowie ein Anreizsystem für GMD-Agenten und das Servicenetzwerk
- Unterstützung der Außendienstmitarbeiter bei der Erstellung von Monatsberichten und der Performanceanalyse der GMD-Agenten sowie des Servicenetzwerks
- Aktive Entgegennahme von Kundenbeschwerden und Sicherstellung, dass der Kunde kurzfristig kontaktiert wird
- Durchführung von Mystery Shopping (Sales und Aftersales)
- Überprüfung von Aktivitäten zur Verbesserung der Umgangsformen, um die Kundenzufriedenheit sicherzustellen
- Universitäts- bzw. Fachhochschulabschluss
- Idealerweise 2-3 Jahre Erfahrung in relevanter Position
- Du bist in Deutsch und Englisch sicher in Wort und Schrift
- Kenntnisse für unsere Produkte und Elektromobilität
- Spaß an der Kommunikation und Zusammenarbeit im Team und weiteren Ansprechpersonen
- Fundierte Kenntnisse in den gängigen IT-Anwendungen wie MS-Office
- Flexible Arbeitszeiten und hybride Arbeitspolitik
- Kontinuierliches Lernen und berufliche Weiterentwicklung
- Kostenloses, nahrhaftes Essen und Trinken in unserer Kantine
- Kostenloses Fitnessstudio und Betriebssportaktivitäten wie Tennis, Fußball, Yoga usw.
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Complaint Management Specialist
vor 2 Tagen
UNION TANK Eckstein GmbH & Co. KG Kleinostheim, Deutschland**in Vollzeit zum nächstmöglichen Zeitpunkt in unserer Division Customer Excellence in Kleinostheim bei Aschaffenburg gesucht.** · **Ihre Aufgaben**: · - Zielorientierte, schnelle & hochwertige Bearbeitung und Nachverfolgung von qualitäts · - bzw. servicebezogenen Kundenreklamati ...
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Anti-fraud Specialist
vor 1 Tag
Sampson Europe Frankfurt am Main, DeutschlandOur client is a €multi-billion European financial services, technology and manufacturing group. They have recently created a new specialist financial services division in the Frankfurt area with around 150 professional staff. · They are now seeking to appoint an **Anti-Fraud Spec ...
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HR Specialist Frankfurt
vor 1 Stunde
The Church of Jesus Christ of Latter-day Saints Frankfurt am Main, DeutschlandHRD employees are builders of capability within the Lord's talent storehouse who hasten the cause of the Master by drawing, enabling, and improving talent and by shaping the Church's work environment, which allows employees to give their best to the Lord. Provides professional le ...
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Customer Specialist Chinese Market
vor 3 Tagen
Fintiba GmbH Frankfurt am Main, Deutschland**About us** · We are the market leader in the field of online-based solutions for international students in Germany. With innovative technology, we sit at the interface between students, universities, politics, banking and e-commerce. · We put our heart and soul into making the ...
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Sachbearbeiter Complaint Handling
vor 2 Tagen
ORGENTEC Diagnostika GmbH Mainz, DeutschlandORGENTEC Diagnostika GmbH ist weltweit Marktführer in der Entwicklung und Produktion von Testsystemen für die Diagnostik von Infektions · - und Autoimmunerkrankungen. Als Teil der Sebia Gruppe mit Hauptsitz in Lisses/Frankreich, beliefert ORGENTEC medizinische Labors in über 100 ...
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Operator
vor 4 Tagen
Syncreon Kelsterbach, Deutschland**About the Role** · **How you will contribute** · - Picking, packing and loading of goods · - Receiving and checking incoming and outgoing goods · - Unloading and loading of vehicles for safe transportation · - Storage and retrieval of goods with the help of industrial trucks · ...
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Customer Service Specialist
vor 4 Tagen
Tempo-Team Personaldienstleistungen GmbH Mainz, DeutschlandHey du, schau mal hier - ein Job wie für dich gemacht und vielleicht ja dein nächster Karrierestep. Check am besten sofort die Jobbeschreibung und bewirb dich einfach.Für ein führendes internationales Chemieunternehmen suchen wir einen Customer Service Specialist (w/m/d). · Was w ...
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Field Service Technician
vor 2 Tagen
Oerlikon Raunheim, Deutschland**Field Service Technician** · **Field Service Technician - Hungary** · Do you feel at home in technology and want to work closely with our well-known customers? As a service technician (gn) in the field of thermal coatings at Oerlikon, you will work in one of the most important ...
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Operations Supervisor
vor 2 Tagen
Syncreon Elsenfeld, DeutschlandAs **Operations Supervisor** at **logit.syncreon** at the location in **Elsenfeld**, you will be responsible for the on-time provision of our customer goods in the incoming goods department / outgoing goods department. You appreciate working in a modern environment and dynamic wo ...
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Country Lead Rare Diseases
vor 1 Tag
Perrigo Wiesbaden, Deutschland**Description Overview**: · HRA Pharma Rare Diseases is dedicated to bringing the best care and services to people living with rare diseases and is committed to supporting healthcare professionals all over the world. · We have over 15 years' experience in rare and ultra-rare dise ...
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Network Operations Centre
vor 3 Tagen
Serco Europe Darmstadt, DeutschlandJob Introduction · We have an exciting (and challenging) opening for a **Network Operations Centre (NOC) Technician in Darmstadt**. · Dynamic, Energetic, Entrepreneurial, Highly Motivated, ResilientIf this describes you then we would love to hear from you :) Come and join talente ...
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Information Specialist
vor 3 Tagen
U.S. Army Cyber Command Wiesbaden, Deutschland**Duties**: · - Serves as a Senior IT Specialist within the Enterprise Service Desk. · - Leverages people, processes and technology to provide premier IT service for customers. · - Responsible for incident management for the lifecycle of incidents for Tier 1 remote computer deskt ...
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Transportation Specialist
vor 5 Tagen
JD Frankfurt, DeutschlandPosition: Transportation Specialist · Job Summary: · We are a young team, have been around in Europe for just a few years - and are growing rapidly. To achieve this growth, we are looking for a Transportation Specialist, based in GER, to join our team. JD Logistics provides cust ...
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SAP SD/MM Consultant
vor 6 Tagen
Cloud International Frankfurt, DeutschlandSenior SAP SD/MM Consultant - S/4HANA - Retail · Home office anywhere in Germany + Client site · 60, ,000 + Company Car · Exciting opportunity to work for a leading German IT Service provider for Critical company applications and Complex ERP systems. This Client is one of the hig ...
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Global IT Service Desk Lead
vor 4 Tagen
Almatis Frankfurt, DeutschlandAre you ready to lead a dynamic team towards excellence in IT service delivery? Almatis is seeking a motivated and experienced IT Service Desk Lead to join our global IT team. In this role, you will have the opportunity to lead daily operations, shape strategic objectives, and dr ...
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Threat Intelligence Specialist
vor 3 Tagen
Deutsche Börse AG Frankfurt, DeutschlandYour area of work: · The Threat Intelligence & Threat Hunting Unit at Deutsche Börse Group (DBG) is embedded within the Department of Group Security and ensures the mitigation of operational risks. As part of our team, you will take a decisive role in threat intelligence to prov ...
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Assistant Maitre D German Speaking
vor 34 Minuten
Crew Life at Sea Frankfurt, DeutschlandYou know the hotel industry from A to Z, but Antarctica and Zanzibar are far away for you? Bring a breath of fresh air on board and impress not only the guests, but the whole world · Substitute (f/m/d) for the Maître d'hôtel · Management of a restaurant with up to 300 seats and 4 ...
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Security Specialist
vor 3 Tagen
Digital Realty - Multi-Lingual 2023 Frankfurt am Main, DeutschlandYour Role · Looking to make a meaningful impact in security operations? Join us as a Security Specialist where you'll play a pivotal role in implementing and enforcing local security processes in line with both regulatory requirements and internal standards. From overseeing acces ...
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MSX International Dietzenbach, DeutschlandSales & Network Specialist / Customer Care Specialist (m/f/d) · Full time · Dietzenbach / Cologne · Hybrid · We are currently looking for a Sales & Network Specialist/Customer Care Specialist (m/f/d) to support a premium brand in Dietzenbach or Cologne If you speak French ...
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MSX INTERNATIONAL Dietzenbach, DeutschlandWe are currently looking for a Sales & Network Specialist/Customer Care Specialist (m/f/d) to support a premium brand in Dietzenbach or Cologne If you speak Dutch on a native level and you are confident in English too (at least B2 level), we might be looking for you · The role · ...
CX and Complaints Specialist - Offenbach, Deutschland - Hyundai
Beschreibung
CX and Complaints Specialist
Deine Aufgaben:
Über Dich
Das bringst du mit:
Benefits
Du profitierest von einem wettbewerbsfähigen Gehalt und außerdem von: