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Offenbach

    CX and Complaints Specialist - Offenbach, Deutschland - Hyundai

    Hyundai
    Default job background
    Beschreibung

    CX and Complaints Specialist

    Deine Aufgaben:

    • Sicherstellen, dass die KPI's für die Kundenzufriedenheit korrekt überwacht werden
    • Überwachung der Aktionspläne und der Ergebnisse von Umfragen zur Kundenzufriedenheit
    • Mitarbeit an der Entwicklung einer Kundenzufriedenheitsstrategie
    • Verwalten und Implementieren des Genesis Customer-Experience-Programs sowie ein Anreizsystem für GMD-Agenten und das Servicenetzwerk
    • Unterstützung der Außendienstmitarbeiter bei der Erstellung von Monatsberichten und der Performanceanalyse der GMD-Agenten sowie des Servicenetzwerks
    • Aktive Entgegennahme von Kundenbeschwerden und Sicherstellung, dass der Kunde kurzfristig kontaktiert wird
    • Durchführung von Mystery Shopping (Sales und Aftersales)
    • Überprüfung von Aktivitäten zur Verbesserung der Umgangsformen, um die Kundenzufriedenheit sicherzustellen

    Über Dich

    Das bringst du mit:

    • Universitäts- bzw. Fachhochschulabschluss
    • Idealerweise 2-3 Jahre Erfahrung in relevanter Position
    • Du bist in Deutsch und Englisch sicher in Wort und Schrift
    • Kenntnisse für unsere Produkte und Elektromobilität
    • Spaß an der Kommunikation und Zusammenarbeit im Team und weiteren Ansprechpersonen
    • Fundierte Kenntnisse in den gängigen IT-Anwendungen wie MS-Office

    Benefits

    Du profitierest von einem wettbewerbsfähigen Gehalt und außerdem von:

    • Flexible Arbeitszeiten und hybride Arbeitspolitik
    • Kontinuierliches Lernen und berufliche Weiterentwicklung
    • Kostenloses, nahrhaftes Essen und Trinken in unserer Kantine
    • Kostenloses Fitnessstudio und Betriebssportaktivitäten wie Tennis, Fußball, Yoga usw.


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