- Conducting maintenance and servicing work after qualification.
- Analysis and elimination of malfunctions and damages.
- Assignments for technical support of UAS at home and abroad.
- Inspection and documentation of maintenance and repair work performed.
- Inspection and release of the aircraft after maintenance work.
- Execution of test runs of the UAV and test flights.
- Ensuring the functionality of the and ground equipment (UAS).
- Supporting the development of maintenance standards.
- Maintaining operational readiness in accordance with EU Regulations. 2019/945 and 2019/947 for the own and customers' flight operations.
- Support in process development and quality management.
- Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner.
- Resolve inquiries through trained knowledge of BVLOS operations and maintenance tasks to perform problem analysis as needed and communicate relevant findings to the appropriate departments.
- Work on customer portal, fleet databases and management of technical customer communication.
- Collaborate with teams across functions to ensure customer needs are met in the fast-growing company.
- Continuously gather customer feedback in order to: develop standardized interventions that improve customer satisfaction with Wingcopter's service; identify opportunities for continuous improvement; share best practices across customer base.
- Manage customer success activities, including onboarding, training, and customer support advocacy.
- Work towards meeting all service level and support agreements with both internal and external customers to deliver world class service experience and improving upon customer satisfaction.
- Performing specific special functions in coordination with the Support and Maintenance Manager.
- Assisting Flight Operations as a Pilot at home and abroad.
- Develop and design processes, structures, and tools to effectively scale and support best practices work on customer portal, fleet databases and management of technical customer communication.
- Increase service adoption and find additional customer uses for Wingcopter's service to expand.
- Work on creating more support channels and support levels and work across global customers in different time zones.
- Skilled craftmanship with special focus on UAV
- Experience in assembling drones, soldering, crimping and basic knowledge of electrical test equipment and drone sensors
- EASA A1/A3 license (Can be obtained after employment)
- Aircraft Maintenance License / AML (desirable)
- Highly proficient in spoken and written English
- Pro-active, creative and hands-on mentality
- At least 3 years of experience Maintenance
- Experience in CFK/GFK-Composite work is advantageous
- Familiarity with regulatory requirements in the UAV sector is advantageous
- Experience with Trainings and professional appearance in front of Customers
- You are a team player.
- You have a can-do mentality.
- You believe that technology can have a positive impact on society and our future.
- Parking space
- Employee discounts
- Employee events
- Dogs welcome
- Home office
- Flexible working hours
- Sports and Fitness Options
- A highly motivated team
- The exciting life of a fast-growing tech startup
- The opportunity to develop and implement your own ideas
- The active promotion of your personal and professional development
- The chance to have a positive impact through your work
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UAV Maintenance Engineer - Weiterstadt, Deutschland - Wingcopter GmbH
Beschreibung
Your mission
Your profile
What you bring as a perfect candidate
What we'll offer
Why us?
About us
Do you want to shape the future of aviation? Do you share our vision of saving and improving lives through technology with a purpose? Then join our ambitious team of young talents and experienced professionals
We at Wingcopter design innovative, high-performance drones that are operated all over the world in commercial and humanitarian operations. Our drone technology saves and improves lives every day.
At Wingcopter, we strive to create an inclusive corporate culture where everyone is treated with respect and trust, irrespective of origin, gender, identity, age, religion, background or role within the company. We are convinced that a diverse environment is the best breeding ground for innovative, sustainable and forward-looking solutions to major challenges.
