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    Operations Coordinator - Hamburg, Deutschland - Tiffany & Co.

    Tiffany & Co.
    Tiffany & Co. Hamburg, Deutschland

    vor 5 Tagen

    Default job background
    Regular Ganztags
    Beschreibung

    RESPONSIBILITIES

    :

    Oversee store merchandise

  • Receive merchandise and prepare transfers to other locations.
  • Ensure store inventory accuracy and availability to optimize client service (including Carnet merchandise and Travel Collections).
  • Monitor the Daily High Value count and maintain the returns report.
  • Lead and coordinate cycle count and physical inventory prep work. Oversee the yearly physical inventory.
  • Lead and coordinate price changes, merges, re-classes and ticket changes.
  • Process merchandise requests and follow-up on special orders/back orders.

    • Post sales client communication and service:

  • Provide superior client service for all post sales service.
  • Ensure repair/engraving orders are entered, monitored, and completed in a timely manner, entering, and communicating estimates when needed.
  • Perform minor onsite repairs, cleanings, and other services within the store's client service area.
  • Assist management in the visual presentation of merchandise by conducting scheduled cleaning and inspection of store inventory.

    • Sales and client development

  • Assist on the sales floor as needed while providing the Tiffany Experience.
  • Provide outstanding customer service.
  • Partner with the sales team by processing merchandise orders in line with procedure.
  • Assist with the planning and coordinating of store events.
  • Partner with Marketing by processing Marketing specific merchandise requests like press shooting requests, etc.

    • Administration

  • Manage all store supplies including sundries, packaging, and hospitality.
  • Daily tracking of necessary invoice approvals, verification of daily inventory reports
  • Function as the liaison with facilities and IT, follow up on audit issues and manage record retention.
  • Answer incoming calls and provide superior service to all clients.
  • Perform daily cashier functions including accounts payable and cash related functions.
  • Act as Security and Health & Safety liaison for the store.
  • Assist in the maintenance and implementation of operational support systems e.g., Inventory systems, suppliers ordering, etc.

    • YOUR QUALIFICATIONS:

  • 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
  • Analytical skills preferred.
  • Microsoft Word and Excel, IT knowledge.
  • Ability to work retail store hours as necessary, including nights, weekends, and holidays.
  • Organized and detail oriented.
  • Ability to work well with clients, peers, and management.
  • Ability to understand and adhere to Tiffany & Co. standards.
  • Ability to manage project works and to meet deadlines.
  • Flexibility to perform different tasks based on day-to-day business needs.
  • Knowledge of local Import/Export regulation
  • Fluent in German and English

    • Our Benefits

  • Training and development opportunities within the world's largest luxury group LVMH
  • An interesting job within an exciting international luxury brand
  • Great benefits like our retirement plan and life insurance
  • Attractive employee discounts
  • Welcome & onboarding training
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