Operations + Customer Associate - Berlin, Deutschland - topi

topi
topi
Geprüftes Unternehmen
Berlin, Deutschland

vor 2 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

Would you like to work on the forefront of digital innovation and rethink hardware subscriptions? Would you like to help SMBs to run more efficiently? Would you like to join a fast growing Berlin-based FinTech and work with some of the most passionate people in the FinTech world? Welcome to topi.


topi is creating the tech infrastructure that will allow any retailer or manufacturer to offer their products as a hardware subscription to business customers.

We have raised $50m in funding since fall 2021 by Index Ventures (invested in Robinhood, Slack, Figma, Notion and many more), CREANDUM (invested in Spotify, Klarna, Trade Republic, and many more) and TriplePoint Capital.

Sounds interesting? Read more here TechCrunch article.


Your Mission:


As an Operations & Customer Associate you are in charge of the daily run of our production and you take ownership of the day-to-day relationships with topi's customers.


In this role, you will have the opportunity to actively participate in enhancing the customer experience, helping our customers with any question around our product and the customers' rent agreements.

You will work within the operations team to manage your daily topics and operational tasks and have regular interactions with our product team to provide fresh insights, which you learned from your customer interactions.

This role will give you the opportunity to fully master the customer experience with the operations team and help shape the best Operations and Customer together with us

You will fit right in if you enjoy:


  • Organization: you are a master of prioritization and handle customer requests from beginning until the end (including complaint management, general customer support requests handling, etc.)
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Growth: collaborate with the Operations team to foster knowledge sharing.
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Communication & Handling complaints: foster transparency and communication with our customers but also with our internal teams. This role will also involve handling complaints - staying calm even in stressful situations and executing on resolutions is one of your core skills.-
Prioritization & Time Management: this role is driven by speed to offer the best service possible to our customers. You don't let time constraints stress you and know how to prioritize tasks to set yourself up for success.


You're a great match if:


  • You have first hand experience at a fast growing SaaS company or early stage startup
  • You have supported operational teams in process improvements, building customer journeys and track process performance through KPIs
  • You are rigorous with a strong attention to detail, and have very good organizational skills
  • You have excellent communication skills and motivation to build an environment of trust and collaboration
  • You have a great ability to build relationships and rapport effectively
  • You have first hand experience working with ZenDesk or other customer support tooling

(Must)

You have excellent fluency in verbal & written German:
we are an international team and our internal language is English, however, speaking German facilitates the work with our customers

It's okay if you don't tick all the boxes — don't let imposture syndrome prevent you from applying


Please note that this role's work is based in our Berlin office full time due to the nature of the role.


Our Offer
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Collaborate and learn - from experienced colleagues that have worked in companies like Apple, GoCardless, Meta, Skyscanner, N26, BCG, McKinsey, Mozilla and many others
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Lots of impact - joining early in the team
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Competitive compensation - we believe in rewarding good work
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Equity - we want you to be part of the success
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Growth opportunities - you will have opportunities to stretch yourself and develop new skills while growing a new venture
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Fun place to work - great culture inclusion & diversity is crucial for us


topi is a
remote-first company. While we have an office in the heart of Berlin that our team loves, most of our team works remotely from across Europe.

To promote our team culture and to spend some quality time together, we organise frequent offsites to meet, work, and most importantly have fun together.

- topi is an equal opportunity employer. We encourage people from all backgrounds to apply. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law._
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