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    IT Engineer - Frankfurt am Main, Deutschland - Jefferson Wolfe

    Jefferson Wolfe
    Jefferson Wolfe Frankfurt am Main, Deutschland

    vor 2 Wochen

    Default job background
    Beschreibung
    Client Services Engineer

    A global leader that provides a trading platform for the Foreign Exchange (FX), they provide a web-based trading technology for over-the-counter instruments, integration solutions, and related services.

    The Technical Client Advisory Services Team and directly report to our Head of Technical Client Advisory Services.

    As a Technical Support Specialist, you will be an integral part of our global team, providing first and second level support to multiple enterprise accounts.

    Your role encompasses a diverse range of tasks in a dynamic environment, where you will act as the primary contact for our clients, ensuring exceptional service delivery and fostering long-term relationships.


    Key Responsibilities':
    Providing exemplary service to both existing and new customers.
    Cultivating and nurturing relationships with key intermediaries of clients.
    Resolving technical issues or business workflow challenges during initial client interactions.
    Assisting clients in identifying hardware infrastructure issues.
    Collaborating with internal teams to identify and resolve software bugs.
    Managing the escalation process for incidents that require additional attention.
    Investigating and resolving trading problems.
    Conducting regression testing across our platform's full range of products and features.

    Assisting account managers and clients with the "go live" process, addressing connectivity and technical issues with our Java-based client software.

    Keeping abreast of the latest developments in company products and services and sharing knowledge within the team.


    Essential Skills:

    A minimum of a bachelor's degree in a related field; computing-based disciplines are preferred, but other subjects will be considered based on experience.

    At least 2 years of equivalent experience.
    Proficiency in fundamental IT concepts including Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, and performance/connectivity troubleshooting.

    Prior experience in client services, middle office, or back office roles within global markets sales & trading divisions, or other FX or treasury environments.

    Fluency in spoken and written English is required.


    Package:
    Clear career concept and regular performance appraisals
    Competitive Salary + Quarterly Performance Based Bonus
    Access to a training Academy for continuous learning
    Conveniently located Frankfurt office in the city centre.
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