- Collaboratively develop and execute service strategies to drive core growth of service revenue, improve our workorder resolution time, and drive customer loyalty through strong post sale support.
- Leading, improving, and sustaining key service processes: Daily Management, Service Plan Sales Funnel Management, Inventory management, team member onboarding, etc.
- Provide direction, leadership and coaching for all direct reports. Facilitate quality improvement and organizational productivity through deployment of standard work processes.
- Leverage data analysis tools and commercial operations partners to obtain business insights that support accurate forecasting, revenue achievement, and team member performance optimization.
- Collaborate with cross department business partners to support improvement across all Molecular Devices KPIs (core growth, working capital turns, inventory turns, associate retention, etc.).
- Utilize and promote Danaher Business System tools to facilitate process improvements, associate enablement, and collaborative problem solving to consistently satisfy customers.
- Champion engagement to build organizational and associate capabilities; develop future leaders, and build a bench with diverse talent.
- 7+ years of experience leading service and leading associates through change.
- 5+ years of experience leading service in the life science or diagnostics industry for an organization with a sales and service portfolio
- Experience with Microsoft applications, , Power BI, ServiceMax, Oracle
- Bachelor's degree or higher in an engineering, life sciences, or related discipline
- 5+ years' experience with DBS or similar lean business tools. Ideally having recognized certification for visual management or funnel management tools.
- Take personal responsibility for own performance and professional development and be a role model for Danaher values including our Diversity and Inclusion focus.
- Consistently monitor leading performance metrics and champions changes for success
- Forecasting service revenue performance and leading a team to achieve that forecast.
-
Director European Service
vor 2 Tagen
Molecular Devices Leverkusen, Deutschland GanztagsDo you want to help advance scientific discovery,improving quality of life around the world? We do,too. · Molecular Devices has theopportunity to be the innovation partner that empowers scientiststo fast-track research breakthroughs, leading to earlier diagnosesand safer drug tre ...
-
Director European Service
vor 5 Tagen
Molecular Devices Duesseldorf, DeutschlandDo you want to help advance scientific discovery, improving quality of life around the world? We do, too. · Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer dru ...
-
Temporary Position: European Customer Service:
vor 4 Tagen
Toshiba Tec Germany Imaging Systems GmbH Neuss, DeutschlandToshiba TEC Germany Imaging Systems GmbH is part of a global corporation operating in the technology sector and due to its innovations has been a leader in its field for more than 140 years - for example as a leading manufacturer & supplier for digital and multifunctional systems ...
-
Director European Service
vor 1 Woche
Danaher Duisburg, DeutschlandDo you want to help advance scientific discovery,improving quality of life around the world? We do,too. · Molecular Devices has theopportunity to be the innovation partner that empowers scientiststo fast-track research breakthroughs, leading to earlier diagnosesand safer drug tre ...
-
Director European Service
vor 1 Woche
Danaher Krefeld, Deutschland GanztagsDo you want to help advance scientific discovery, improving quality of life around the world? We do, too. · Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer dr ...
-
Director European Service
vor 2 Wochen
Danaher krefeld, DeutschlandJob DescriptionDo you want to help advance scientific discovery, improving quality of life around the world? We do, too. · Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnose ...
-
Director European Service
vor 2 Wochen
Danaher Krefeld, DeutschlandJob Description Do you want to help advance scientific discovery, improving quality of life around the world? We do, too. · Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagn ...
-
Director European Service
vor 1 Tag
Molecular Devices Wuppertal, Deutschland GanztagsDo you want to help advance scientific discovery, improving quality of life around the world? We do, too. · Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer dru ...
-
Intern Dealer Consumer Systems
vor 1 Woche
Mazda Motors (Deutschland) GmbH Leverkusen, Deutschland"With us, it's all very personal - whether we are collaborating with colleagues from the EU markets, or in a team with co-workers from Indonesia, Belgium or India. No matter where we come from, we are one big family." · A. CHAVEZ, SUPERVISOR, RETAIL EXPERIENCE / COMMERCIAL CUSTOM ...
-
Working Student
vor 6 Tagen
Mazda Motors (Deutschland) GmbH Leverkusen, Deutschland"The tasks are exciting and varied - for specific carlines, for example, I support product launch activities for new models, facelifts, special version programs and more, with the aim of maximizing profitability. Plus, we work in international teams, so I interact with diverse de ...
-
Director of Transportation
vor 4 Tagen
Antech Diagnostics Leverkusen, Deutschland**Job Title**: Director of Transportation, Europe · **Location**: Leverkusen, Germany · **Job Type**: Permanent, Full Time · **The Role** · Due to continued growth within the Mars Science and Diagnostic division, we are looking for a Director of Transportation to join our Europea ...
-
Product Stewardship Leader
vor 1 Woche
Momentive Leverkusen, DeutschlandPosition Title: · Product Stewardship Leader (M/F/d) EMEAI · Position Summary: · **Job Description**: · - Direct responsibility for talent development and performance management of a regional staff of currently 5 Product Stewardship professionals. Building a motivated regional te ...
-
HR Business Partner
vor 1 Woche
Mazda Motors (Deutschland) GmbH Leverkusen, Deutschland Nebenberuflich"I can add real value in my job. How? For example by recruiting employees who then contribute to Mazda's success and develop within the company. Other highlights are actively shaping the organisations development, closely collaborating with my business partners and a multitude of ...
-
Strategic Account Director Chemical Europe
vor 6 Tagen
Emerson Langenfeld, DeutschlandBy joining Emerson as **Director Sales Chemical Industry Europe (M/F/d) **, you will become part of our Systems & Software (SYSS) business. Experience gained can be a good foundation for your future career within Emerson. We encourage advancement and offer tangible development op ...
-
Tax Director
vor 1 Woche
Elanco Monheim, DeutschlandEducation : EQUIVALENTEXPERIENCE · **As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better. Since 1954, we have ...
-
Director Finance
vor 4 Tagen
Emerson Langenfeld, DeutschlandAre you a finance professional seeking a new challenge in a complex environment? By joining our office in **Langenfeld, Germany **, you will become part of our Global Sales Europe Team (#LI-Onsite) · With commercial responsibility and title **Director Finance **(M/F/d **), report ...
-
Regional Strategic Accounts Director Europe
vor 4 Tagen
Element Solutions Inc Langenfeld, Deutschland**Business Overview**: · **Job Purpose**: · We now have a fantastic opportunity for a Strategic Account Director to join our team. In this role, you will typically manage at the organizational level, building and growing long-term, value-added, and mutually beneficial relationshi ...
-
Assistant General Counsel Dach Manufacturing
vor 1 Woche
Elanco Monheim, DeutschlandEducation : EQUIVALENTEXPERIENCE · **At Elanco (NYSE: ELAN) - it all starts with animals** · **As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our visio ...
-
Sales Manager Eu
vor 1 Woche
Vertraulich Nordrhein-Westfalen, Deutschland Ganztagszu lösen. Wir zerlegen die Aufgaben unserer Kunden in Mikrojobs und verteilen sie an unsere registrierten Internetnutzer, die sogenannten Clickworker. Nach erfolgreicher Bearbeitung und strenger Qualitätsprüfung werden diese wieder zusammengeführt. Auf diese Weise werden die Groß ...
-
Key Account Manager
vor 1 Woche
Vertraulich Nordrhein-Westfalen, Deutschlandzu lösen. Wir zerlegen die Aufgaben unserer Kunden in Mikrojobs und verteilen sie an unsere registrierten Internetnutzer, die sogenannten Clickworker. Nach erfolgreicher Bearbeitung und strenger Qualitätsprüfung werden diese wieder zusammengeführt. Auf diese Weise werden die Groß ...
Director European Service - Leverkusen, Deutschland - Molecular Devices
Beschreibung
Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.
Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We're a leading life science solutions provider of high-performance bioanalytical measurement systems, software, and consumables. With Molecular Devices, you'll grow your career with best-in-class teams in a culture of collaboration.
Molecular Devices is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Do you want to work in a Global and diverse continuous improvement team environment? Do you enjoy continuously improving yourself and others – working on challenges that truly matter with people that care for each other, our customers, and their patients?
We are currently seeking a Director European Service (f/m/d), working remote, is responsible for leading a diverse team focused on consistently growing our revenue, delighting customers, continually improving our business processes, and enabling team members to achieve performance and career goals.
The Director of EU Service leads a cross functional team of sales, service, and applications scientists with a total population of 40 associates and revenue responsibility over $25M. This role requires a high level of collaboration with other functional groups, including Sales, Operations, Finance, and Human Resources. An integral part of this role is the ability to balance strategy and tactics and foster creativity and innovation directed towards improving Molecular Devices' service team's execution, engagement, and core growth.
What we'll get you doing:
The essential requirements of the role include:
It would be a plus if you also possess previous experience in:
At Molecular Devices we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
