- Respond to and resolve a wide variety of consumer queries by phone, chat or email;
- Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
- Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
- Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
- Understanding customer's needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
- Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
- Proactively provide support and assistance to colleagues and work together as a team.
- Has very good command of spoken German (level C1);
- Has very good command of spoken English (at least level B2);
- Experience in a contact center or customer facing role is beneficial;
- Can adapt quickly to changes in products, process and technology;
- Has proven track record of excellent attendance and time-keeping;
- Has good computer literacy..
- Competitive remuneration scheme;
- Working schedule: Monday – Friday 9:00 - 18:00
- Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
- To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
- Opportunities for a long-term professional career;
- Entitlement to company internal training and development accordingly global standards;
- Work at home opportunity.
-
Friendly German-english Bilingual Translator
vor 3 Wochen
Red Tape Translation UG Berlin, Deutschland**Friendly German-English Bilinguals Wanted** · Red Tape Translation _Sprachbegleiter_ go with English speakers to their public office appointments in Berlin to interpret and translate. We are looking for friendly and reliable bilingual people to help us out on a freelance basis. ...
-
Receptionist - German & English
vor 2 Wochen
Joss Search Berlin, Deutschland**Receptionist - Berlin - Boutique global investment firm**: · **Opportunity to develop a career in business support**: · I've been asked to recruit a very important role for one of the world's leading investment firms with a stylish, boutique office in Berlin. They need a first- ...
-
Proofreader for English and German
vor 1 Woche
Gallup Berlin, DeutschlandAs a proofreader at Gallup, you'll make sure our writing is accurate and consistent and conveys a compelling message. You're more than just a spell-checker — you're a fact-checking, topic-researching, grammar-loving partner who helps us maintain our credibility on critical topics ...
-
Experienced Babysitter: English or German
vor 3 Wochen
EXTRA ARMS Berlin-Prenzlauer Berg, DeutschlandEXPERIENCED BABYSITTER**: · - English or German - PartTime (19h/w) 1600€ (M/F/d)** · **Salary**: €1600 - €1650 gross per month · **Hours**: 3 hours a day, 5 days a week (see exact description of the schedule below) · **Location**: Berlin, Prenzlauer Berg · **Languages**: English ...
-
Experienced Babysitter: English or German
vor 1 Woche
EXTRA ARMS Berlin-Prenzlauer Berg, DeutschlandEXPERIENCED BABYSITTER**: · - English or German - PartTime (19h/w) 1600€ (M/F/d)** · **Salary**: €1600 - €1650 gross per month · **Hours**: 3 hours a day, 5 days a week (see exact description of the schedule below) · **Location**: Berlin, Prenzlauer Berg · **Languages**: English ...
-
Operations Trainer with German and English
vor 1 Woche
Conectys Berlin, DeutschlandAre you a person you can understand rules and has the ability to pass down knowledge? · As an Operations Trainer, you are part of the Operations team, the center of our business. Within the role you get the chance to create and deliver workshops for agents. You would be a mentor ...
-
English German Language Expert
vor 5 Tagen
Culture Flipper Berlin, DeutschlandThis is a remote position. · **Culture Flipper is looking for an English <> German Language Expert.** · Working with English and German writers and editors, your role will be to help the team produce the final transcreation by translating and contextually deconstructing source te ...
-
Translation From English to German
vor 1 Woche
Jobhuntrecruit Berlin, Deutschlandam reaching out to inquire about your translation services for a document requiring translation from English to German. It's a straightforward document that should be manageable if you are proficient in both languages. The desired completion time for this task is 4 days. If there ...
-
English-german Legal Linguists
vor 5 Tagen
Welocalize Berlin, DeutschlandCAT Tool: XTM (Free). · - Estimated work volume: steady daily workload: 5000 wwc per project per week. ...
-
Oncology Expert and German to English Translator
vor 2 Wochen
Alliance International servicing Berlin, DeutschlandWe require a German speaking medical expert to deal with a high volume of information and one particular claim. It will be on a contracting basis. · Specification as follows: · Fluent in English & German to a medical level - written & spoken. · **Medical background in the order o ...
-
English Into German Translators with High
vor 1 Woche
Welocalize Berlin, Deutschland**Tool**: Trados Studio · **Volumes**:weekly hand-offs with an estimated word count between words per week · Please allow us to match you with this exciting opportunity and send us your updated CV in English. ...
-
German and English-speaking Customer Support
vor 2 Wochen
Kontist Berlin, Deutschland**About the job**: · We are looking for you if: · - You are keen to be a part of a rapidly growing Fintech company in Europe and US · - You share our passion to undertake innovative work to help small businesses succeed · - You want to grow with a diverse team with people from di ...
-
Customer Service Representative German and English
vor 2 Wochen
Vilo Personal GmbH Berlin, Deutschland**VILO Personal GmbH is...** · ... a personnel service company in the heart of Berlin. · Thanks to our many years of experience in the industry and the decisive pinch of passion of our employees*, we are able to show you original opportunities as well as individual career and dev ...
-
Travel Advisor Fluent in German and English
vor 3 Wochen
Sutherland Global Services Bulgaria EOOD Berlin, Deutschland**Job location: Bulgaria. Relocation package available** · **Who we are** · Sutherland is a global leader in digital transformation and world-class customer service. We are the driving force behind today's experiential giants - the companies best known for the transformative expe ...
-
English German Language Expert Job
vor 4 Tagen
Culture Flipper Berlin, DeutschlandThis is a remote position. · **Culture Flipper is looking for an English <> German Language Expert.** · Working with English and German writers and editors, your role will be to help the team produce the final transcreation by translating and contextually deconstructing source te ...
-
Teacher Wanted for German-english Nursery
vor 1 Woche
Integrationskinderladen "Wildblume" e.V. Berlin-Kreuzberg, DeutschlandWe are a small, teacher-run group of three nurseries with two directors that manage the three locations. Each team, including Wild Poppies, has three teachers and 15 children ranging from 1.5 to 6 years old. The nursery is open from Monday to Friday, 8:30 - 16:00. Perks include d ...
-
TELUS International Europe Berlin, Deutschland_**Please note that the position is based in Sofia, Bulgaria and we will help you to relocate**_ · Are you fluent in **German **and looking to make your next career move abroad? · If so, we have a great job opportunity for you in **Sofia, Bulgaria - join the leader of the CX (Cus ...
-
The Language Doctors, Inc. Berlin-Mitte, DeutschlandGreetings · We are The Language Doctors, Inc., a linguistic services provider in Annapolis, MD. We are currently looking for German into English Medical Translators and Editors to join our growing team. This is an excellent opportunity for linguists with extensive experience in t ...
-
Technical Translator German/english Irc172893
vor 4 Tagen
GlobalLogic Berlin, DeutschlandJob: · - IRC Location: · - Germany - Berlin- Designation: · - Senior Software Engineer- Experience: · - 3-5 years- Function: · - Engineering- Skills: · - Technical Writing**Description**: · Studies project that within the next five years 90% of vehicles produced will include auto ...
-
Copywriter (German/english) (M/F/d)
vor 1 Woche
Horizn Studios Berlin, DeutschlandGeneral Description · Shape the voice of the leading travel brand for the next generation. · In your role as Copywriter (M/F/d) you will be mainly responsible for developing and executing our brand language with engaging copy and creative content ideas for various projects across ...
Customer support specialist with German and English - Potsdam, Deutschland - Foundever
Beschreibung
Customer support specialist with German and English
Req ID#:Sofia, Bulgaria, BG
Job Description:About Us
FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For one of our campaigns, we are looking for a passionate and customer-oriented Customer Support Specialist with German and English.
Description
The role:
The candidate:
We offer:
We are looking forward to receiving your application
By applying for our vacancies, it is considered that you give your explicit consent your personal data to be processed, used, and kept for the purposes of the recruitment at FoundeverTM.
Job Segment: Customer Service