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    Business Technology Partner - Munich, Deutschland - MSD

    MSD
    MSD Munich, Deutschland

    vor 3 Wochen

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    Ganztags
    Beschreibung

    Job Description

    We are seeking an experienced, energetic, forward-thinking leader to join Global End User Services (GEUS) team as Business Technology Partner (m/f/d) for Global End User Services, Germany, Switzerland and UK

    The role encompasses providing staff leadership, stakeholder management, supplier and service management, new technology solutions delivery, end user computing support and supplementing core infrastructure support to the business.

    The success candidate be responsible for the operational support excellence and innovation to drive continuous improvement. You play a critical role in enabling the delivery of high-quality products/services to end-users, understanding end users' pain-points, funnelling feedback to global product teams, and driving innovation initiatives to improve end-user experience.

    Your primary responsibilities:

    • Deliver IT Support services that are cost effective and of high quality. Ensure that end user computing equipment is provided, maintained, and properly processed at the end of life, as per Product Strategies. Scope of IT infrastructure support includes laptop/desktop, mobile devices, networks, security, servers, and telephony throughout all business divisions.
    • Manage services delivery of contracts supporting the end user computing space.
    • Facilitate the product delivery and adoption according to the IT Product Model and collaboration on the delivery across all IT departments.
    • Collaborate across the GEUS Product Lines to shift work left as necessary to reduce costs and provide better self-service to the end users of the technology products provided.
    • Cooperate closely with divisional aligned IT teams and the business to deliver IT products, services, and capabilities to support the business needs.
    • Execute on the IT strategy, priorities and service model for the infrastructure deployed, end user IT devices and products as well as back-office infrastructure locally implemented.
    • Manage and forecast budget regarding the departmental operating expenses of IT support and infrastructure.
    • Participate in global and regional IT projects, as well as ensuring all on-going maintenance, troubleshooting and enhancements are performed in a timely manner and according to company standards.
    • Represent the organization on projects that are IT or business driven such as PC life cycle, mobile device upgrades, network, server, or telephony equipment maintenance as well as initiatives such as office moves and site consolidations and other initiatives from Business.
    • Support Mergers, Acquisitions and divestiture activities including site setups and reorganizations. Aid in the establishment of IT services at new sites as a result of business growth.
    • Ensure that standards, policies, procedures, and methodologies are applied to the development, implementation and operating processes, and that the company's infrastructure environment is consistent with good business and computing practices. Prepare for and support accordingly IT or Business audits related to IT to ensure compliance.

    People Management:

    • Provide operational leadership to a team of leaders, specialists and technicians across multiple geographical locations.
    • Responsible for all personnel management activities for the employees assigned to him/her, including hiring, performance management, career development, coaching, training, and termination, as needed.
    • Create a culture of innovation, transformation, experimentation while maintaining a focus on the best customer experience, continuous improvement and cost efficiencies.

    Your qualification and experience:

    • Bachelors degree or equivalent with relevant experience in IT Service Management, Computer Science, Computer Engineering or equivalent experience
    • 10 years of relevant IT experience and 3 years of leadership experience in a matrix and global environment
    • Experienced and skilled in Stakeholder Management, Service Management and Supplier Management
    • Understanding of end user computing support in a Managed Service environment
    • Strong understanding of ITSM and ITIL frameworks and IT Network (protocols, technologies) knowledge preferred
    • Strong experience with capital and expense planning and budget monitoring
    • Excellent negotiation and presentation skills and as well as interpersonal skills at all levels, able to build trust and stakeholder relationships
    • Experienced in working in a diverse and inclusive manner, across diverse cultures and regions
    • Experienced leader able to embrace both tactical and strategic thinking
    • Experienced in delivering solutions in matrixed organization
    • Skilled in working with data in different tools and make data driven decisions as needed (knowledge of Service Now is a plus).
    • Proficient in English language; German language is a big advantage

    Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

    Current Employees apply HERE

    Current Contingent Workers apply HERE

    Search Firm Representatives Please Read Carefully
    Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

    Employee Status:

    Regular

    Relocation:

    No relocation

    VISA Sponsorship:

    No

    Travel Requirements:

    10%

    Flexible Work Arrangements:

    Hybrid

    Shift:

    Not Indicated

    Valid Driving License:

    No

    Hazardous Material(s):

    N/A

    Job Posting End Date:

    06/27/2024

    *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

    Job Posting End Date:06/27/2024

    A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

    Requisition ID:R289035

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