- Processing customer inquiries and problems in the area of IT support
- Recording and documentation of customer information and support tickets
- Initial contact and first analysis of technical problems
- Providing solutions and instructions for frequently frequently occurring problems
- Escalation of complex cases to second level support
- Monitoring systems and carrying out basic maintenance tasks
- Updating knowledge databases and creating instructions for customers
- Ensuring a professional and friendly customer service experience
- Tracking and monitoring customer satisfaction
- Assisting with the installation and configuration of software and hardware
- Expert knowledge of IT systems, networks and hardware
- Must have knowledge of English & German (written and verbal)
- Good problem solving and analytical skills
- Customer orientation and friendly interaction with customers
- Time management and prioritization skills
- Willingness to learn and ability to undertake continuous professional development
- Ability to work and collaborate in a team
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First Level Supporter wanted - Munich, Deutschland - Lan IT 24 GmbH
Beschreibung
Dear Sir or Madam,
We at LAN-IT 24 (Germany) are currently looking for IT Supporters for Munich (Germany)
Start: ASAP
Full time (Mon-Fri/40 hour )
100% Onsite
Tasks
Requirements
LAN IT 24 GmbH has been specialized for more than 10 years and is internationallyactive in the areas: IT infrastructure, IT consulting, security systems, facility management,transport and logistics. Thanks to our great know-how and our standards, customersfrom a wide range of industries entrust us with the management of numerousprojects.
Especially our all-round offer in project implementation makes us unbeatable andextremely valuable for our customers. Thanks to our wide range of competencies andnumerous experts, we can easily implement high-quality system house services aswell as advice and project management for our customers.Have you been looking for a partner for a long time to take over your IT projectfrom A to Z? In other words, are you completely accompanied by concept creation,implementation, and aftercare? In this case you are exactly right with LAN IT 24.
With us you get everything from one source