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    Process Engineer - Munich, Deutschland - Digital Trans4ormation s.r.o.

    Digital Trans4ormation s.r.o.
    Digital Trans4ormation s.r.o. Munich, Deutschland

    vor 2 Wochen

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    Contract
    Beschreibung

    Start:

    End:

    Location: Remote (40%), Munich (30%), Meckenheim (30%)


    Service description:
    Support in the optimization of processes in the area of Digital Workplace according to ITIL.


    Service package A - Design, introduction and improvement of IT service processes
    1. modeling of existing processes of the RAS-Secunet VS-NfD (SINA) service in ARIS
    a.After approval, initiation of publication via workflow in SharePoint
    2. identification of improvement measures in service provision with regard to procedural, technical or organizational aspects
    a.Formulation of possible measures

    Service package B - Planning, organization and moderation of workshops for process development
    1. planning, organization and moderation of workshops for process development
    a.After approval, initiation of publication via workflow in SharePoint

    Service package C - Implementation of the internal service development methodology
    1. development of processes as part of the service development of the RAS Secunet VS-NfD (SINA) service
    a.In addition, recording of the process description according to the corresponding service development methodology

    Service package D - Modeling and documentation of use cases of ITIL processes
    1. planning, modeling and documentation of existing and new use cases to be developed on the basis of the ITIL framework
    a.After approval, initiation of publication via workflow in SharePoint


    Service package E - Updating and updating procedures and processes
    processes in the form of work and handling instructions (specification documents) and service documents for the RAS-Secunet VS-NfD service
    (SINA)
    1. creation and updating of the SINA service specification documents
    a.Checking that the documents are up to date
    b.After approval, initiation of publication via workflow in SharePoint



    Qualification requirements:

    1. Business fluent German and good English skills

    2. Certification in IT Service Management ITIL Foundation 4

    3. Successfully completed studies in IT or project management

    o e.g. business informatics, business administration with a focus on project consulting, IT management, computer science or similar

    4. Knowledge of process modeling and the implementation of IT service management processes

    o e.g. ARIS, BPMN, EPK, WKD, Swimlane, Visio

    5. Certification in project management ICB (IPMA) Level D

    o Equivalent e.g. PMBOK (PMI) CAPM, PRINCE2 Foundation / Practitioner

    Experience requirements:
    1. Experience in IT or project management as a topic manager or sub-project manager (at least 5 years)
    2. Experience in IT service management (according to ITIL) (at least 5 years)
    3. Experience in process modeling (e.g. ARIS, BPMN, EPK, WKD, Swimlane, Visio) and the implementation of IT service management processes (at least 5 years)
    4. Experience as a process engineer (at least 5 years)
    5. Experience in SINA (Secure Inter-Network Architecture) development environment (min. 1 year)
    6. Experience with agile methods and with Jira (at least 2 years)

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