- You support users in Application Support by analyzing the error pattern by telephone, ticket system or in person
- You will be responsible for diagnosing and rectifying technical faults as part of application support
- You ensure that IT queries are answered promptly and solutions are provided
- You create and update instructions and documentation for problem solutions
- You test new software and software versions and support the IT team with software tests as part of g.a.s.t.'s sprint developments
- You work together with developers and administrators to identify and solve IT problems
- You carry out user training
- Completed IT training, ideally as an IT specialist or IT systems administrator - career changers with professional experience in IT support are also welcome
- Practical experience in IT support for users (remote/on-site) and working with a ticket system
- Experience in working with Windows, Linux, MacOS, iOS and Android operating systems as well as common web browsers
- Good knowledge of creating SQL queries and basic knowledge of a programming language
- Service / customer orientation and problem-solving skills
- High sense of responsibility, initiative and good communication skills
- Good knowledge of German and English
- Meaningful work in an international educational context
- Remuneration: TVöD (federal government)
- Company pension scheme
- Annual special payment
- 30 days vacation
- Varied stacks and projects
- Good work-life balance
- Flexible working hours and home office arrangements
- Job ticket
- Independent work
- An international team and first-class working atmosphere
- Internal and external training and development opportunities
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IT support employee - Bochum, Deutschland - g.a.s.t. Gesellschaft für Akademische Studienvorbereitung und Testentwicklung e. V.
Beschreibung
IT support employee (m/f/d)
Permanent position, full-time, Bochum
JOB DESCRIPTION
g.a.s.t. in Bochum is looking to fill an IT support position as soon as possible. The position is initially limited to two years.
YOUR TASKS
YOUR PROFILE
WHAT WE OFFER YOU
CONTACT INFORMATION
How to apply: Please send your complete and informative application to us via
The Technical Director of g.a.s.t., Duy Nguyen, will be happy to answer your questions:
You can find out more about us: , , , www.deutsch-
ABOUT US
The Gesellschaft für Akademische Studienvorbereitung und Testentwicklung e. V. (g.a.s.t.) is a non-profit organization with around 100 employees and a network of more than 1,000 partner institutions in over 100 countries. g.a.s.t. is a leader in Germany for internationally certified language and aptitude tests for university admission and operates its own language learning platform. In research projects, g.a.s.t. works on content-related and technical innovations in the national and international education sector. Teachers, academics and test centers find a wide range of further training opportunities at the g.a.s.t. academy. g.a.s.t. members are the HRK, the DAAD, the Goethe-Institut, the Ruhr-Universität Bochum, the Ludwig-Maximilians-Universität München, the Universität Leipzig, the FernUniversität in Hagen as well as the Fachverband Deutsch als Fremdsprache (FaDaF) and the Arbeitskreis Sprachenzentren an Hochschulen e. V. (AKS).
