- Respond to customer inquiries and provide technical assistance.
- Diagnose and troubleshoot technical issues to resolve incidents efficiently.
- Interact with customers professionally, empathetically, and courteously to understand their technical challenges and provide timely and effective solutions.
- Maintain a positive customer service experience throughout the support interaction and ensure customer satisfaction.
- Identify, investigate, and resolve customer issues in a timely manner, escalating complex cases as needed to ensure timely resolution.
- Document support cases, solutions, and troubleshooting steps for knowledge sharing and future reference.
- Collaborate with other support engineers, engineers, and AI researchers to address escalated issues.
- Identify recurring technical issues, trends, and opportunities for process improvement to enhance support efficiency and customer experience.
- Contribute knowledge base articles, FAQs, and training materials to empower customers with self-service support resources.
- Bachelors or Masters degree in computer science, Information Technology, or a related field.
- Experienced with the usage of Linux & Python.
- Proven experience in a technical support role, help desk support, or customer service.
- Strong troubleshooting skills, analytical thinking, and the ability to independently solve customer problems.
- Excellent communication, interpersonal, and problem-solving abilities.
- Technical certifications (e.g., ITIL, HDI, etc.) are a plus.
- Fully fluent in English. German is a plus.
- Become part of an AI revolution
- 30 Days of paid vacation
- Flexible working hours
- Join a dynamic start-up and a rapidly growing team
- Work with international industry and science experts
- Take on responsibility and shape our company and technology
- Regular team events
-
support engineer
vor 6 Tagen
x-tention Heidelberg, DeutschlandDeine Rolle bei x-tention · 2nd Level Support sowie technische Unterstützung in der Clienttechnik sowie auf Serversystemen · Weiterentwicklung der bestehenden Infrastrukturlösungen · Endgerätewartung von Hardware und Software (Clients, Drucker, Peripherie, etc.) · Wartungsaufgab ...
-
IT Support Engineer
vor 3 Tagen
Heidelberg Engineering GmbH Heidelberg, Deutschland GanztagsIT HEALTHCARE PROJECT & SUPPORT ENGINEER (M/W/D) INTERNATIONAL HEIDELBERG ENGINEERING GMBH HEIDELBERG · Vollzeit · ab sofort · 2nd & 3rd Level Remote-Unterstützung unserer weltweiten Niederlassungen und Händler bei Projekten und Troubleshooting als Hauptansprechpartner · ~ Un ...
-
IT Support Engineer
vor 1 Woche
Heidelberg Engineering GmbH Heidelberg, Heidelberg, Deutschland GanztagsIT Healthcare Project & Support Engineer (m/w/d) International Heidelberg Engineering GmbH · • Heidelberg Vollzeit Heidelberg ab sofort Aufgaben · • 2nd & 3rd Level Remote-Unterstützung unserer weltweiten Niederlassungen und Händler bei Projekten und Troubleshooting als Hauptan ...
-
IT Support Engineer
vor 2 Wochen
Heidelberg Engineering GmbH Heidelberg, Deutschland GanztagsHeidelberg Engineering entwickelt, produziert und vertreibt nachhaltige Lösungen für die Augenheilkunde, die es Ärzten ermöglichen, die Patientenversorgung zu verbessern. Die eingesetzten Technologien für Bildung und Healthcare-IT werden ständig optimiert und weiterentwickelt. Al ...
-
IT Support Engineer Helpdesk
vor 1 Woche
Amadeus FiRe AG Heidelberg, Deutschland GanztagsIT Support Engineer Helpdesk (m/w/d) Hybrides Arbeiten Referenz · Im Auftrag eines Energieversorgers mit Sitz in Heidelberg suchen wir zum nächstmöglichen Zeitpunkt im Rahmen der Personalvermittlung in Festanstellung bei einem Gehalt von 40.000 bis Euro (je nach Qualifikation) S ...
-
IT Support Engineer
vor 1 Woche
EMBL Heidelberg Heidelberg, Deutschland Ganztags· Über uns · IT Services operates and supports the IT infrastructure and services at EMBL headquarters in Heidelberg and the laboratory's sites in Barcelona and Rome. · As part of IT Services, the Desktop Support team provides a broad range of first-level and desktop support to ...
-
IT Support Engineer
vor 2 Wochen
EMBL Heidelberg Heidelberg, Deutschland GanztagsÜber uns Über uns IT Services operates and supports the IT infrastructure and services at EMBL headquarters in Heidelberg and the laboratory's sites in Barcelona and Rome. As part of IT Services, the Desktop Support team provides a broad range of first-level and desktop support t ...
-
Support Engineer
vor 1 Woche
CAS Software Karlsruhe, DeutschlandSo gestaltest du mit · Als technischer Kunden- und Partnersupport leistest du Hilfestellung bei Fragen zu den Standardsoftware-Produkte der CAS (u.a. CAS genesisWorld, SmartWe). · Du unterstützt unsere Kunden und Partner bei der Lösung ihrer technischen Herausforderungen. · Du fü ...
-
IT Support Engineer
vor 1 Woche
EMBL Heidelberg Heidelberg, Heidelberg, DeutschlandÜber uns · Über uns IT Services operates and supports the IT infrastructure and services at EMBL headquarters in Heidelberg and the laboratory's sites in Barcelona and Rome. As part of IT Services, the Desktop Support team provides a broad range of first-level and desktop support ...
-
Support Engineer
vor 1 Woche
CAS Software AG Karlsruhe, Deutschland GanztagsÜber das Unternehmen · Die CAS Software AG – Top-Arbeitgeber, Innovator, Marktführer für CRM/xRM und Experte für CPQ-Lösungen. · Als führender Anbieter von CRM/xRM-Software und Spezialist für Konfigurator-Lösungen, gestalten wir nach dem Unternehmensleitbild "Customer eXperience ...
-
IT Support Engineer
vor 1 Woche
EMBL Heidelberg Heidelberg, DeutschlandÜber uns · IT Services operates and supports the IT infrastructure and services at EMBL headquarters in Heidelberg and the laboratory's sites in Barcelona and Rome.As part of IT Services, the Desktop Support team provides a broad range of first-level and desktop support to the EM ...
-
IT Support Engineer
vor 1 Woche
EMBL Heidelberg Heidelberg, Deutschland GanztagsÜber uns IT Services operates and supports the IT infrastructure and services at EMBL headquarters in Heidelberg and the laboratory's sites in Barcelona and Rome. As part of IT Services, the Desktop Support team provides a broad range of first-level and desktop support to the EMB ...
-
IT Support Engineer
vor 2 Wochen
EMBL Heidelberg Heidelberg, DeutschlandÜber uns · IT Services operates and supports the IT infrastructure and services at EMBL headquarters in Heidelberg and the laboratory's sites in Barcelona and part of IT Services, the Desktop Support team provides a broad range of first-level and desktop support to the EMBL user ...
-
Support Engineer
vor 1 Woche
CAS Software AG Karlsruhe, Deutschland GanztagsÜber CAS Software AG: · Die CAS Software AG – Top-Arbeitgeber, Innovator, Marktführer für CRM/xRM und Experte für CPQ-Lösungen. · Als führender Anbieter von CRM/xRM-Software und Spezialist für Konfigurator-Lösungen, gestalten wir nach dem Unternehmensleitbild "Customer eXperience ...
-
IT Support Engineer
vor 1 Woche
European Molecular Biology Laboratory (EMBL) Heidelberg, DeutschlandIT Support Engineer (f/m/d) Location: Heidelberg, Germany Job type: IT and Infrastructure · Contract duration: 3 years (renewable up to 9 years) Grading: 6 or 7 (monthly salary starting from € after tax, plus other paid benefits) Closing date: 13 May 2024 Reference number: HD0256 ...
-
Support Engineer
vor 2 Tagen
CAS Software AG Karlsruhe, Deutschland GanztagsÜber CAS Software AG: · Die CAS Software AG – Top-Arbeitgeber, Innovator, Marktführer für CRM/xRM und Experte für CPQ-Lösungen. · Als führender Anbieter von CRM/xRM-Software und Spezialist für Konfigurator-Lösungen, gestalten wir nach dem Unternehmensleitbild "Customer eXperience ...
-
IT Support Engineer
vor 1 Woche
EMBL Heidelberg, Deutschlandresponsibilities : · to provide excellent desktop support to our internal users across a portfolio of supported Mac, Windows, and Linux desktops and mobile devices. This includes system and software deployment (SCCM/JAMF), system configuration (user profiles, network, printing, e ...
-
IT Support Engineer
vor 6 Tagen
Embl-Ebi Heidelberg, DeutschlandYour role · to provide excellent desktop support to our internal users across a portfolio of supported Mac, Windows and Linux desktops and mobile devices. This includes system and software deployment (SCCM/JAMF), system configuration (user profiles, network, printing, email, etc ...
-
tts Heidelberg, Deutschland Ganztagstts ist ein Full-Service-Anbieter für HR & HR-IT Consulting, Performance Support und Corporate Learning und bietet innovative Lösungen im IT- und SAP Umfeld. · Um die führende Marktposition der tts weiter auszubauen, suchen wir dich: · IT-Administrator - Support Engineer (m/w/d) ...
-
Application Support Engineer
vor 6 Tagen
BAUHAUS AG Mannheim, DeutschlandSTELLENBESCHREIBUNG WILLKOMMEN BEI BAUHAUS BAUHAUS baut vor allem auf eines: Den Einsatz aller Mitarbeiter:innen – füreinander und für jeden einzelnen Kunden. Denn nur mit Respekt, Zusammenhalt und Leidenschaft macht es Spaß, jeden Tag aufs Neue alles zu geben. Wir freuen uns dar ...
Support Engineer - Heidelberg, Deutschland - Aleph Alpha GmbH
Beschreibung
Overview
The Support Engineer is responsible for providing technical assistance and support to customers, resolving technical issues, and ensuring a high level of customer satisfaction. This role involves responding to customer support inquiries, handling all communication with customers in regarding to these inquiries, validating and solving incidents, and collaborating with the Engineering and Research teams to deliver effective solutions and enhance the overall customer experience.
Your responsibilities
Technical Support:
Your profile
What you can expect from us
About us
Aleph Alpha was founded in 2019 with the mission to research and build the foundational technology for an era of strong AI. The team of international scientists, engineers, and innovators researches, develops, and deploys transformative AI like large language and multimodal models and runs the fastest European commercial AI cluster. Its generative AI solutions are the only choice for enterprises and governmental institutions seeking to retain independence, secure their data, and build trustworthy solutions.
&v=024){kind=logo}
