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Hanau am Main

    Digital Customer Experience Manager - Hanau, Deutschland - Heraeus

    Heraeus
    Heraeus Hanau, Deutschland

    vor 1 Woche

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    Ganztags
    Beschreibung

    The following challenges await you:

  • As Digital Customer Experience Excellence Manager (m/f/d), you will support our business units in driving forward the customer-centric digital transformation.
  • Your focus will be on innovative solutions along all Heraeus digital customer touchpoints. Together with our diverse teams of business and IT experts, you will develop customer-centric concepts, implement them in interdisciplinary teams and optimize digital customer touchpoints along all digital customer interactions.
  • You will create analyses and collect customer insights to identify optimization potential from a user-oriented and business perspective, prove hypotheses and derive recommendations for action.
  • You identify relevant IT solutions in the customer experience environment, develop customized solutions with our IT partners and implement them together.
  • Through your proactive support of our business units, you will make a significant contribution to the optimization and further development of the customer experience in an end-to-end approach.

    • Your profile:

  • Successfully completed university studies in the business or technical/economic field (e.g. business administration or business informatics) or a comparable qualification
  • Experience in the design and implementation of innovative solutions in the areas of marketing, sales or customer service using user-centered methods (e.g. personas, customer journeys)
  • Interest in using data to improve the customer experience across all customer touchpoints, e.g. through lead management or intelligent recommendations
  • Very good project and stakeholder management skills
  • Sound know-how in the areas of digital marketing, CRM, UX and e-commerce desirable
  • Confident appearance with very good communication skills in German and English, assertiveness and a high degree of independence

    • What you can look forward to at our Consulting Unit:

  • Empowerment & Career Development - value-adding projects including multiple insights, high visibility and a cross-functional network enabling a future transition into a management or leadership role within the Heraeus Group
  • Top projects with high impact - You will always work on key topics that are highly relevant for the performance of the Heraeus Group and thus create real added value side by side with our colleagues in the business units.
  • Strong salary package - attractive basic salary, performance-related components & profit-sharing) and support for private pension plan
  • Hybrid working and regular time off - a combination of remote and on site working, 30 days annual leave plus up to 6 additional days off (company closures on bridge days and between years), special leave for special occasions, life phase account for paid time off (e.g. sabbatical, earlier retirement)
  • Additional benefits - on site- subsidized public transport, company medical service with comprehensive vaccinations and preventive medical check-ups, sport offers at our Heraeus Balance Point, delicious and healthy dishes in our canteen and social counseling to foster and ensure mental health
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