Head of Contact Center - Berlin, Deutschland - Raisin GmbH

Raisin GmbH Berlin, Deutschland

vor 2 Wochen

Ganztags

Beschreibung

Team

We are looking for a Head of Contact Center Team to steer and support the Contact Center team leads.

Your Responsibilities

Du bist ein hoch motivierter, kommunikativer, engagierter und innovativer Teamplayer, dem die Werte maximale Transparenz, Ehrlichkeit und Teamspirit genauso viel bedeuten wie uns – dann komm' an Bord in und begleite uns auf unserer spannenden Reise in einem der am schnellsten wachsenden Fintechs in Europa.
Unser Team aus internationalen, hoch qualifizierten Spezialisten freut sich Dich in einem herausfordernden, aber wertschätzenden Arbeitsumfeld zu begrüßen.

Management of a growing inhouse contact center with currently approx. 50 FTE in the exciting FinTech environment.
Five Customer Service team leads will report to you.
Support for the Team Leads in resource planning, reporting, quality and productivity management.
Focus on team motivation and productivity.
Due to Raisin's growth we work in an agile environment with new projects and product implementations, change management is an important part of the leadership team.
Responsibility on meeting our goals using the OKR framework.
Build up a scalable operational organization to meet our growth targets.
Own projects and responsibilities within the team's scope.

Your Profile

Several years of experience in leading operational customer service teams (either at a provider or inhouse)
Inspiring leader who takes the team on a common journey, ensuring their development and growth.
Quality and accuracy are very important to you.
Good English and German skills are required.
People Management and fundamental leadership skills.
Experience with the everyday life of a customer service agent is a big plus.
Experience with common Customer Service tools, like Workforce Management, CRM, ACD, Confluence or Zendesk is beneficial.
Hybrid work: Willingness to regularly spend time in person with the teams in Hamburg and Berlin.

Our Benefits

Bei Raisin achten wir aufeinander und eine unserer obersten Prioritäten ist es, eine offene und freundliche Atmosphäre zu schaffen, in der sich jeder willkommen und wohl fühlt. Unsere Kultur wird vor allem durch unser engagiertes Team geprägt, welches mittlerweile mehr als 40 verschiedene Nationalitäten umfasst.

Als Teil des Raisin Teams profitierst du von:

Einem persönlichen Trainingsbudget von 1.700 € und vier Trainingstagen pro Jahr.
Zugang zu Babbel für kontinuierliches Lernen.
Immer hungrig? Snacks, täglich frisches Obst sowie Getränke stehen dir im Büro rund um die Uhr zur freien Verfügung.
Flexiblen Arbeitszeiten, Home Office und 28 Tagen Urlaub im Jahr.
Entdecke mehr als 50+ verschiedene Sportarten mit Urban Sports Club: Wir subventionieren deine Mitgliedschaft mit über 20 € im Monat.
Einer betrieblichen Altersvorsorge, welche wir mit 20% unterstützen.
Vermisst du es, ins Office zu fahren? Das Deutschland Ticket bringt dich hin, wofür wir 25 € pro Monat bezuschussen.
Du ziehst aus einem anderen Land oder einer anderen Stadt her, um bei uns anzufangen? Deinen Umzug unterstützen wir mit einer Umzugskostenpauschale.

About us

Raisin is the trailblazer in the savings and investment space. Founded in 2012, the fintech company started by opening the $95+ trillion deposits and investments market of the European Union, the United Kingdom and the United States to consumers. Today, Raisin serves more than one million customers in these three markets, offering savings products as well as investment and pension products. This makes the Berlin-based fintech one of the leading global savings and investments marketplaces. Savers get a wider choice of attractive products with the ability to move their money freely. In addition, financial service providers get best-in-class marketplace solutions for their customers, and banks get better access to retail funding. Raisin operates its own B2C marketplaces in Europe and the U.S. under the brands Raisin, WeltSparen and ZINSPILOT.

In Germany, the company offers ETF-based investment and retirement products, Private Equity and Crypto investments, and savings products. Raisin works with over 400 banks and financial service providers from over 30 countries. Raisin has €50 billion AuA and generated over €1 billion in interest for its customers worldwide. Raisin is backed by renowned international investors such as b2venture, Deutsche Bank, Goldman Sachs, Greycroft, Headline, Index Ventures, Latitude Ventures, Orange Ventures, PayPal Ventures, Top Tier Capital Partners, Ribbit Capital, Vitruvian Partners and M&G.

The company has offices in Berlin, Frankfurt, Hamburg, Madrid, Manchester, Munich and New York.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.