- Work with the Business and Information Systems teams on hardware/software requirements, deployment, testing, upgrades, and support issue escalation.
- Create and maintain design, standards, and process documentation.
- Maintain assigned systems to services for performance and reliability.
- Support technology roadmaps, scaling requirements, and projects to keep the I&O environment up to current technology and corporate standards.
- Support hardware/software licenses/renewals in technology area.
- Troubleshoot system functional and operational issues and coordinate with internal teams and contractors for support.
- Assist the team to implement proactive and preventative measures to ensure reliable and efficient system availability.
- Maintain a good understanding of upcoming changes to the platforms to assist with organizational change management.
- Monitor key performance indicators (KPIs) to achieve quality of service for operations.
- Serve as user escalation point and assist cross-functional team(s) to drive problem solving to root cause resulting in long-term user satisfaction.
- Bachelor of Science Degree in Information Systems, Engineering, or other related field.
- In lieu of degree, consideration for up to 8 years of direct experience in Information Systems along with partial degrees and/or certifications.
- Minimum of two years of Information Systems experience.
- General knowledge of systems engineering/administration including Operating Systems, Active Directory, Virtual Environments (VMWare/Hyper-V), storage, security, networks (LAN/WAN), server installations, application installation/deployment, backups, databases, cloud services and systems/architecture design.
- Basic skills in change management, documentation, and project/time management preferred.
- Must have a strong passion to learn/absorb new functionalities and keep up with technology.
- Requires knowledge in routing, switching, firewalls, and WIFI.
- Network topologies and protocols
- General experience with logging tools, troubleshooting
- Participate in new and existing equipment, hardware, and software evaluation, design, and testing.
- Participate in Root Cause Analysis, and FMEAs.
- Available on-call to assist with trouble tickets as needed
- Hands on networking experience required.
- Assists with creating and maintaining documentation as required.
- Network security background, Meraki, and Palo Alto experience a plus
- Works under the direction of the Network Service Line Team Leader.
- The requirements listed above are representative of the knowledge, skill, and/or ability required.
- Ability to efficiently work from home with focus and adequate technology to perform job function.
- Employee must be able to have work hour flexibility to support cutovers and special projects on weeknights and weekends as needed.
- Employee may occasionally be required to travel to other office and/or manufacturing locations.
- Employee will frequently be required to actively listen and exchange information.
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IT Infrastructure - Berlin, Deutschland - Nordson Corporation
Beschreibung
Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.
Nordson Corporation , a global leader in precision technology, is seeking a highly motivated and talented individual to join our team in as an IT Infrastructure & Operations Engineer 1 (m/f/d).
This position is part of a team responsible for effective and efficient operations of Nordson's IT infrastructure. This role contributes as an infrastructure engineer that has the technical and management skills to support our global networking infrastructure. Responsible for working with the network team to plan, design, deploy, configure, test, document, and support network devises. The position requires the person to have an expertise in networking, but also be able to provide backup support for other technologies
Education and Experience Requirements
Skills and Abilities
Working Conditions and Physical Demands
#LI-AD1