- 8+ years of relevant professional experience in a product and tech-centric Marketing role with focus on Retention / Customer Relationship Management or CRM Tech Consultancy experience
- Proven ability to explore, design and develop technical solutions in an agile working environment, close collaboration with technical teams
- Excellent stakeholder management, presentation and communication skills: you are a creative problem solver and can get others on board with your ideas (experience in working in a global matrix organization is a big plus)
- Highly analytical and a data-driven approach to product prioritisation: You are able to understand potential impact of Retention solutions and how they help us to achieve overall business goals
- Proficiency in translating business needs into high-level CRM solutions using modern technologies and templating/automation languages (Rest APIs, Google Cloud, JavaScript, HTML)
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Wir suchen: Das Praktikum
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Das Praktikum
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Head of Retention Solutions - Berlin, Deutschland - Delivery Hero
Beschreibung
Job Description
We are on the lookout for for a Head of Retention to leverage tech and product expertise to design & develop a best-in-class Retention Tech Stack. Democratize Delivery Hero customer data. Surface best practices and innovations, — and ultimately, empower regional CRM teams to define a Retention strategy and excel at its execution. While ensuring governance across the regions.
Long term goal: increase retention & customer lifetime value for Delivery Hero brands
If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin
Qualifications