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- Gather information for and perform specific business transactions (e.g. sales order, purchase order) to ensure smooth order execution
- Monitor and facilitate end-to-end value chain operations to identify potential transactional value chain issues
- Ensure reliable virtual journey operations and efficient issue resolution
- Provide business support on system/interface-related issues in daily operations along with performing daily operations
- Train and support people on applicable system procedures and share best practices
- Maintain effective communication and collaboration across the various functions
- Analyze performance and drive holistic solutions by understanding processes and tools
- Act as first-level business support function to coordinate system, interface or transmission-related issues in day-to-day order, distribution, and logistics operations and provide training to the users as a Super User (TCP, TMP & ERP)
- Address issues to the respective second-level IT support functions and follow up on corrective or preventive actions
- Coordinate with the master data team the maintenance of essential master data for the Cell and Gene Therapy Platform as well as SAP ERP systems
- Triage virtual journey exceptions and coordinate exception playbook execution Operational excellence
- Be responsible for smooth, compliant, and timely transactional execution of the virtual treatment journey (data, transactions, documents) for Flow of Funds, Flow of Goods, and Flow of Documents, of complex individualized and personalized CGTs.
- Install continuous improvement ways of working in the team to achieve operational excellence in terms of quality, cost, systems setup & compliance.
- Strive for constant process and performance improvements by actively participating in cross-functional initiatives Stakeholder Management
- Maintain a proactive and close communication with various stakeholders (other PT functions, affiliates) aligning daily business to guarantee a high customer service level. Minimum Qualification and Experience Education
- Bachelor's or Master degree in Biotechnology or a related field Language
- Fluent in English(verbal and written) Work experience
- Prior business experience (3+ years) in the biotechnology, pharmaceutical, and/or consumer goods industries] Hard Skills
- In-depth knowledge of SAP systems ERP, and EDI interfaces, and willing & curious to learn & deeply grasp new platforms (CGT Platform)
- Comprehensive understanding of Supply Chain processes incl. customer Service & Vendor Management.
- Hands-on, solution oriented way of working with the ability to perform in an uncertain, ever changing business environment, with new innovative IT solutions, in a new organization, running a new business model for operations.
- Proven track record of translating complex problems into innovative solutions and transforming organizational mindset and capability to capture value through optimizing the patient experience. Nice to have
- Project management experience in a cross-functional project, experience in CGT operations (commercial & clinical), as well as an understanding of ERP Implementation methodology preferred, but not required. Soft Skills
- Collaborative mindset to manage interactions with a cross-functional teams.
- Ability to drive decisions in a quick and nimble way within high technology environments.
- Strong analytical, and problem-solving skills and paying attention to details with critical thinking, open communication and a sense of urgency
- Customer enablement and service-oriented mindset, with the ability quickly understand and solve problems.
- Ability to facilitate a holistic perspective and understand business needs.
- Motivated to continuously expand her/his knowledge of the life science industry.
- Ability to work globally to coordinate the work of associates at all levels.
- Considerable organization awareness (e.g., the interrelationship of departments, business priorities) including experience in working cross-functionally and in global teams across cultures. We offer great benefits
- Flat hierarchies and responsibility from the beginning
- People-oriented culture
- Diversity and inclusion-focused environment
- Global client projects in a multinational environment
- Flexible working hours and home office
- Involvement in global conferences
- Individual professional development, training, and coaching
- Unlimited full employment contract
- Excellent remuneration package consisting of a competitive salary plus a substantial bonus Contact If you have the necessary background and experience and would like to join a small team responsible for a truly global operation, then please send your application to including your:
- CV, cover letter, and supporting documents (i.e., diplomas, certificates, references)
- Availability - earliest start date
- Salary expectations
- Location preference We are looking forward to your application.
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Life Science Consultant, Orchestration and Exception Manager - Berlin, Deutschland - F. Hoffmann - La Roche AG
Beschreibung
Job Post has been updated successfullyJob Share
Recipient Email Job DescriptionWe are looking for enthusiasts
KVALITO Consulting Group is a strategic partner and global Life Science network for regulated industries with a focus on quality. Headquartered in Basel, Switzerland, we have subsidiaries in Germany, the Czech Republic, Ireland, and Malaysia. With our enthusiasm for progressive technologies and our in-depth knowledge of industry best practices and regulations, we drive effective and efficient project delivery to keep our industry-leading clients ahead of the competition. Our leadership and consultants combine decades of experience in enterprise environments. To cover all essential technical areas in the field of digital and mobile, KVALITO works with reliable Technology Partners worldwide. For more information, please visit us at
Life Science Consultant, Orchestration and Exception Manager
Location: EU (Remote) As the O&EM Operations Manager, you will enable the order, supply, and distribution processes by ensuring the timely execution of business transactions, reliable system functionalities, and compliant processing standards across the end-to-end value chain for the Cell & Gene Therapy. The prime responsibility is to monitor the process, perform business transactions and provide issue resolution as well as support for system and/or interface-related topics for the Cell & Gene Therapy Orchestration Platform along with SAP ERP. Moreover, you work closely with the broader PTC organization to document applicable operating standards, share best practice knowledge, and provide training to employees on relevant procedures ResponsibilitiesMust have
Your KVALITO Team.
Nutzer der Berufsbezeichnung Life Science Consultant, Orchestration and Exception Manager in Berlin
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Basian Ahmed
IT Recruitment Consultant