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Customer Engineer - Düsseldorf, Deutschland - N Consulting Ltd
Beschreibung
Location: Germany(Remote)
Experience: 5+ Years
Requirement:
5+ years of Office 2016/M365 Apps related experience covering the following
• Experience in the enterprise customer arena
• Face-to-face customer engagement skills
• Excellent written, oral and presentation skills
• Troubleshooting knowledge & skills
• Degree qualification or equivalent experience
• Good understanding of ITIL/Service Management
• Passion for new innovative technology and drive customer transformation
• Demonstrate effective balance between business and technical acumen
• Ability to effectively recognize and adapt to change
• Ability to deliver presentations and discuss complimentary products at a solutions level
• Ability to handle customer critical issues and work in difficult situations
Responsibility:
• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to
examine possible workarounds and escalations as required.
• Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery.
• Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong
technical writing, presentation and training skills.
• Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
• Communicate at all levels from CIO to the technical staff on the ground.
• Deep understanding in on-premises Office2016/M365 Apps and Architecture
• Deep troubleshooting skills
• Experience in managing, maintaining, and migrating Office/M365 Apps
• Experience in configuring Enterprise scale deployments and configurations.
• Understanding how Microsoft 365 platform components interact with different Apps.
• At least 3+ years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, technical support, solution
development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.
• Experience with upgrades between different Office versions.
• Experience with Disaster Recovery scenarios.
Language: Germany & English
Contract: 6 Month + Extension
