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    Customer Experience Analyst - Frankfurt, Deutschland - MSX INTERNATIONAL

    MSX INTERNATIONAL
    MSX INTERNATIONAL Frankfurt, Deutschland

    vor 2 Wochen

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    Beschreibung

    Customer Experience Analyst (m/f/d)

    Full-time

    Frankfurt

    Are you familiar with customer satisfaction and statistics?

    MSX International has the job for you

    We are currently looking for a Customer Experience Analyst for a major European Automotive brand.

    The Role

    In this position, the Customer Experience Analyst will:

    • Support the required data interfaces
    • Ensure data preparation and transfer in accordance with the manufacturer's specifications
    • Create reports and presentations of the analysed data
    • Advise and propose improvements based on the analysed data
    • Support and assist the CEMD team (first level) in the Call Center
    • Support the creation of web manuals
    • Maintain the content of KuZu in the partner network

    About you

    Our ideal Customer Experience Analyst will have excellent problem solving and communication skills. The Customer Experience Analyst should have:

    • Knowledge of statistical analysis methods and data visualization techniques
    • Analytical way of thinking
    • Ability to work, plan and organize independently and responsibly
    • Proficiency of written and spoken English; Spanish or German language desirable
    • Customer and service orientated mindset
    • Good PC skills (Microsoft Office)
    • Ability to work in a team

    What's in it for you?

    When you join our team, you become part of the MSX International family. It's more than a job – it's the opportunity to build a career, make a difference, and be part of an exciting industry.

    At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all.

    In joining MSX, you can enjoy:

    • 28 days annual leave per year + bank holidays
    • Hybrid working model
    • Flexibility
    • Development opportunities at national and international level
    • Urban Sports possibility

    Working pattern and location

    • 40 hours / week
    • ANÜ – Arbeitsnehmerüberlassung
      • 6-month fixed-term contract with the possibility of extension
    • Monday - Friday
    • Frankfurt

    About MSX

    With over 6000 employees based in more than 80 countries across the globe, our proven track record means that we now partner with almost every car manufacturer on the market, providing industry leading expertise that spans:

    • Consumer Engagement
    • Parts, Accessories & Service Performance
    • Actionable Insights
    • Diagnostics & Repair Enhancement
    • Warranty and Repair Efficiency
    • Technical Information
    • Learning Solutions
    • Sales Performance

    The MSXI Purpose

    To empower Movers and Makers to thrive in our ever-changing world

    The MSXI Mission

    To harness our expertise in mobility, the creativity of our global teams,

    and the power of technology, to craft tailored and innovative solutions

    The MSXI Vision

    To enhance every journey in the world of mobility

    Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above.

    MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

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