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Frankfurt am Main

    Customer Support Germany - Frankfurt, Deutschland - Extron

    Extron
    Extron Frankfurt, Deutschland

    vor 5 Tagen

    Default job background
    Beschreibung

    Job Description

    The position of Customer Support is a sales and support position within a technical environment handling sales and general technical issues.

    General Responsibilities:

  • Develop and maintain close relationships with resellers
  • Develop technical knowledge and understanding of the audiovisual market
  • Work closely with (field) management and sales team
  • Provide excellent customer service
  • Support of all Extron products
  • Issue and follow-up on quotations
  • Handle customer requests
  • Ensure database accuracy
  • Coordinate the Extron Institute attendees and participate in lunches and/ or dinners with customers
  • Assist in resolving minor client issues
  • Utilize marketing tools such as website, catalog and price guide
  • Know sales policies and procedures and reseller pricing levels

    • Must have skills:

  • 2 years of experience in a B2B customer service department
  • Technically literate or have affinity with technical products
  • Native-level German speaker with excellent verbal and written communication skills and fluent in English.
  • Initiative, adaptability, representative and professional attitude
  • Strong attention to details, highly organized, computer literate
  • Ability to prioritize tasks and requests
  • Ability to work well in a fast-paced professional office environment

    • Our offer:

  • Extensive training programs
  • Top industry salary
  • International environment
  • Professional teams
  • And more.
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