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Agent Sales Support Germany - Frankfurt, Deutschland - Cargolux
Beschreibung
Contract Rate & Customer Allocation Management
Enter all contract customer contractual (PA/HB/SB) rate request in the Pricing Tools for review by the Pricing and Route Management Teams
- Follows up on the feedback and liaises with the Sales Managers on the finalization and price/allocation acceptance by the customer.
- Reviews the contractual rate registration in the Cargo Management System to ensure accurate information for correct bookings
- Provides customer rate sheets when requested or required
- Assists in creating and follow up of customer contractual agreements (BSA)
- Entering the customer allocation bookings (pre-bookings), monitor the self-service allocation bookings (API) and pro-actively follows up on the updates
- Timely liaison with the Sales Managers in case of allocation shortfalls (pre-flight)
- Structurally measures the performance of the customer allocations and provide feedback to the Sales Managers (post-flight)
- Provides ad hoc analysis upon request
Customer Relationship Management (CRM)
Timely processing of Customer RFQ uploads as received by Sales Managers
- Maintains and updates the customer database
- Assists entering relevant Sales information into the system
Sales & Marketing Assistance
Supports sales and marketing campaigns
- General Sales Assistance
- Responsible for the SMF (small and medium forwarders) customer when required
- Follow-up communication for Outside Sales
- Tender Processing (CRM)
ESSENTIAL REQUIREMENTS FOR THE POSITION
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Nutzer der Berufsbezeichnung Agent Sales Support Germany in Frankfurt am Main
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Alessandro Grimaldi
VBA developer
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Daria Szymkow
Application Receptionsit
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Thao Dam
Financial Analyst