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Technical Support Engineer - Heidelberg, Deutschland - EMBL Heidelberg
Beschreibung
IT Services operates and supports the IT infrastructure and services at EMBL headquarters in Heidelberg and the laboratory's sites in Barcelona and Rome.
As part of IT Services, the Desktop Support team provides a broad range of first-level and desktop support to the EMBL user community.
In addition, the team is also responsible for managing several key Windows backend services.They also have a critical role in supporting the EMBL training mission by coordinating and administering installations for training courses in the Computer Lab at the EMBL Advanced Training Centre.
We are seeking an experienced IT Support Engineer to join our Desktop Support & Windows Administration team at EMBL Heidelberg.
To provide excellent desktop support to our internal users across a portfolio of supported Mac, Windows, and Linux desktops and mobile devices.
This includes system and software deployment (SCCM/Jamf), system configuration (user profiles, network, printing, email, etc.), To provide our users with a knowledgeable, friendly, and reliable IT helpdesk.
To contribute to the continuous improvement of EMBL's IT infrastructure, user experience, and support processesAt least 2 years of work experience in a professional IT support environment
A degree in computer sciences or equivalent practical experience
Hands-on experience with Windows, Linux, and Mac OS devices
Good Linux skills
English professional proficiency
Experience in enterprise-level configuration management and software deployment using Microsoft SCCM and Jamf Pro
Good knowledge of Microsoft Exchange Server and Microsoft Cloud technologies
Good knowledge of the German language
We offer you the opportunity to work with the latest technology, being exposed to a fast-growing big data environment operating over 350 petabytes of scientific data and high-end computing across multiple centers to support science at EMBL
A competitive salary and a comprehensive pension scheme; medical, educational, and other social benefits, as well as financial sponsorship for relocation and installation for you and your family
A flexible and friendly international working environment fostering creativity
Certified training and continued development of your professional and personal skills
We are Europe's flagship research laboratory for the life sciences – an intergovernmental organisation performing scientific research in disciplines including molecular biology, physics, chemistry and computer science.
We are an international, innovative and interdisciplinary laboratory with more than 1600 employees from many nations, operating across six sites, in Heidelberg (HQ), Barcelona, Hinxton near Cambridge, Hamburg,Grenoble and Rome.
Our mission is to offer vital services in training scientists, students and visitors at all levels; The working language of the institute is English.
If you feel you have the right skills and experience, please apply online atDiscover more about working with EMBL IT Services at embl
Department:
IT and Infrastructure
300 € after tax, plus other paid benefits)
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