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Application Engineer Customer Support
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2nd Line Support Engineers - Schwalbach, Schöffengrund, Deutschland - Fruition IT
Beschreibung
2nd Line Helpdesk EngineerOur client is a Global Technology Manufacturer and leader in innovative Technologies.
Through expansion of their IT Business Unit and digital transformation project, they are looking to hire an experienced 2nd Line Helpdesk Engineer to assist in an upcoming migration.
Offer second-line technical support to users via phone, email, chat, or in person, resolving technical issues promptly and professionally.
Diagnose and troubleshoot hardware, software, and network problems encountered by users, utilizing appropriate tools and resources.Assist users in understanding and utilizing technology effectively, providing guidance on software applications, system configurations, and best practices.
Escalate unresolved issues to appropriate teams or senior engineers, providing detailed information and troubleshooting steps to facilitate further investigation and resolution.
Install, configure, and troubleshoot software applications, ensuring compatibility, licensing compliance, and optimal performance.Minimum of B2 level English & German
~Strong proficiency in troubleshooting Windows and Microsoft environments.
~ Strong understanding of computer hardware, software, and networking principles.
~ Proficiency in software installation, configuration, and troubleshooting for operating systems.
~ Experience in providing technical support for a variety of software applications, including installation, configuration, and troubleshooting.
~ Strong English language skills (spoken and written), with knowledge of German as a plus.
~ Capability to work collaboratively in a team and complete tasks in a structured manner.