- Engage and develop trusted advisor relationships with our clients and C-Level executives
- Achieve high client satisfaction and increased product adoption along your managed portfolio
- Develop our clients into real Jedox advocates
- Streamline all points of interaction between the client and Jedox
- Communicate areas of improvement in client experience to enhance our products and services to cross organizational teams
- Develop and demonstrate a deep understanding of your client's industry, business, competitors, their business strategies, challenges and opportunities
- Ensure renewal of your client portfolio
- Identify opportunities for expansion within the client's business and work closely with sales to cross-sell and upsell
- Be on top of your business and identify risks to clients while taking the ownership of the mitigation
- Conduct regular comprehensive business reviews with our clients to maximize value and success
- Where appropriate, you orchestrate the client's journey between Jedox, partners and clients Position is to be filled hybrid from Frankfurt or Freiburg, or remote from Germany.
- At least 5 years of experience in a customer-centric role.
- Proven track record of managing high-value customer relationships across a spectrum of digital maturity levels.
- Cross-functional experience in pre-sales and management consulting or similar consulting experiences
- Excellent stakeholder management skills and especially adept at managing senior stakeholders.
- Significant experience of creating and facilitating customer meetings, using exceptional listening skills which allow you to rapidly identify and digest customer objectives and pain points and create points of view (both commercial and implementation).
- Experience with Enterprise Performance Management solutions or similar solutions relating to data management, business intelligence and data analytics.
- Excellent verbal and written communication skills, including the ability to chair meetings and host webinars.
- Eager to collaborate with internal teams to deliver customer satisfaction (i.e., Sales, Support, Customer Enablement, Professional Services, and Product Management)
- Experience using a CRM and Customer Success solution (i.e. Salesforce and Gainsight)
- Bachelor's degree or corresponding experience in Business, Accountancy, Finance, or a related field.
- Excellent German and English
-
Relationship Manager DACH
vor 2 Tagen
Michael Page Frankfurt am Main, Deutschland GanztagsIntro · Internationales Umfeld |Flache Hierarchien · Firmenprofil · Unser Kunde ist ein internationales Finanzinstitut mit einem klaren Fokus auf Corporate Banking. Die Internationalisierungsstrategie umfasst die Betreuung von Unternehmen aus Spanien und der DACH Region. · Aufgab ...
-
Marriott International, Inc Eschborn, Deutschland**Stellenangebotsnummer** · **Tätigkeitskategorie** Global Design · **Standort** Europe Office - Eschborn, Marriott Hotel Holding GmbH, Eschborn-Frankfurt, Hessen, Germany AUF KARTE ANZEIGEN · **Beschäftigungsart** Full-Time · **Nicht vor Ort?** N · **Umzug?** N · **Stellenart** ...
-
Senior Relationship Manager DACH
vor 3 Tagen
Indigo Headhunters Frankfurt, DeutschlandUnser Mandat ist eine international agierende Bank, die mit über 4.000 Mitarbeiter auf fünf Kontinenten vertreten ist. Der geographische Schwerpunkt des Institutes liegt auf der MENA-Region. Neben den eigenen Niederlassungen in MENA verfügt die Bank über ein engmaschiges Netzwerk ...
-
Marketing Manager DACH
vor 4 Tagen
Publicis Sapient Frankfurt, Deutschland GanztagsJob Description · As the Regional Marketing Lead you will join our award-winning marketing team and oversee strategy, planning and execution for integrated marketing programs and campaigns in DACH. We are looking for a bold-thinking marketing professional — with strong experience ...
-
Relationship Manager Firmenkunden DACH
vor 1 Woche
Bank ABC Frankfurt, DeutschlandDie Bank ABC ist eines der führenden Finanzinstitute der MENA-Region mit globaler Präsenz in den wichtigsten Finanzmetropolen. Wir sind spezialisiert auf Handels- und Exportfinanzierung (Trade Finance). Zu unserem Portfolio gehören neben Corporate Lending, das klassischen Akkredi ...
-
Sales Manager, DACH
vor 2 Tagen
SOFAR Europe Frankfurt, DeutschlandLooking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this u ...
-
Team Delivery Manager DACH
vor 1 Woche
Plat4mation Frankfurt am Main, DeutschlandSorgen Sie dafür, dass unsere Kunden die bestmögliche Projektdurchführung und Service genießen? Bringen Sie Ihr Team dazu, diesen zusätzlichen Schritt für ein noch besseres Endergebnis zu gehen? Dann suchen wir Sie · Was werden Sie tun? · Sie werden die Leitung eines Teams in de ...
-
Sales Manager DACH
vor 1 Woche
First Climate AG Bad Vilbel, Deutschland GanztagsUnternehmensprofil · Die First Climate Markets AG ist ein international führendes Unternehmen im Zukunftsmarkt Klimaschutz. Als Spezialist decken wir die gesamte Wertschöpfungskette in den Bereichen CO2-Kompensation, Grüne Energie und Wasser Services ab. Mit 25 Jahren Markterfahr ...
-
Senior Ecommerce Manager DACH
vor 4 Tagen
SharkNinja Frankfurt, DeutschlandOur purpose is to positively impact people's lives every day in every home around the world We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with gre ...
-
Sales Manager DACH
vor 1 Woche
First Climate AG Bad Vilbel, Deutschland CDIUnternehmensprofil · Es ist die Sinnhaftigkeit, die einem Beruf Erfüllung verleiht. Mit einer Karriere bei First Climate erreichst Du genau das – und leistest einen wertvollen Beitrag zu einer besseren Zukunft. Wir unterstützen Unternehmen und Organisationen dabei, ihre Nachhalti ...
-
Regional Sales Manager, DACH
vor 6 Tagen
Oracle Frankfurt, Deutschland Regular EmployeeOracle has an outstanding track record for delivering high business value in the Communications Industry. Only Oracle offers packaged software solutions that deliver end-to-end support for the key business processes for Communications companies and large Enterprise on other indus ...
-
Sales Manager DACH
vor 1 Woche
First Climate AG Bad Vilbel, Deutschland GanztagsUnternehmensprofil · Es ist die Sinnhaftigkeit, die einem Beruf Erfüllung verleiht. Mit einer Karriere bei First Climate erreichst Du genau das – und leistest einen wertvollen Beitrag zu einer besseren Zukunft. Wir unterstützen Unternehmen und Organisationen dabei, ihre Nachhalti ...
-
Partner Sales Manager DACH
vor 6 Tagen
Appian Corporation Frankfurt, DeutschlandDescription · Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excel ...
-
Sales Manager DACH
vor 6 Tagen
First Climate AG Bad Vilbel, Deutschland EmployeeUnternehmensprofil · Es ist die Sinnhaftigkeit, die einem Beruf Erfüllung verleiht. Mit einer Karriere bei First Climate erreichst Du genau das – und leistest einen wertvollen Beitrag zu einer besseren Zukunft. Wir unterstützen Unternehmen und Organisationen dabei, ihre Nachhalti ...
-
Customer Success Manager DACH
vor 2 Tagen
Jedox GmbH Frankfurt am Main, Deutschland GanztagsYour Responsibilities · The Customer Success Manager role sits at the core of our business. It provides front-line guidance and support to all areas of our business and contributes to decisions that impact Jedox' growth every day. As a trusted advisor, your role will center aroun ...
-
Sales Manager DACH Chemical Products
vor 2 Wochen
THREE HUMAN RESOURCES Frankfurt, DeutschlandThree Human Resources is a global recruiting Company specialized in the chemical, pharma & life Science Industry. · We are searching for an indipendent and globally operating medium-sized company a dynamic employee who is ambitious and will enjoy growing with an international tea ...
-
Senior Customer Success Manager DACH
vor 6 Tagen
Siemens Industry Software GmbH Frankfurt, Deutschland PermanentMendix – the leading low-code application development platform:The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix is collaborative - ...
-
Alight Solutions Frankfurt, DeutschlandJunior Marketing Specialist and Event Manager, DACH · Our story · At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employ ...
-
PLU Top Assistant GmbH Darmstadt, Deutschlandfulltime, direct placement, unlimited working contract with our client · As the right hand of the Managing Director of the owner-managed tech consulting company in Darmstadt, you will be at the exciting interface to the internal & external international partners and the headquart ...
-
Marketing Manager Energy Drinks DACH
vor 6 Tagen
PepsiCo Neu-Isenburg, Deutschland GanztagsOverview For our team in Neu-Isenburg (Frankfurt am Main) we are looking for a · Marketing Manager Energy Drinks, DACH · Job Purpose · Your key role will be to deliver mid and long term strategies to accelerate Energy agenda by strengthening Rockstar and launching new brands i ...
Customer Success Manager DACH - Frankfurt, Deutschland - Jedox
Beschreibung
Your Responsibilities
The Customer Success Manager role sits at the core of our business. It provides front-line guidance and support to all areas of our business and contributes to decisions that impact Jedox' growth every day. As a trusted advisor, your role will center around understanding the diverse needs and use cases across our clientele and offer them relevant solutions, your goal is to empower our customers and turn them to promoters for Jedox, achieved through dedicated engagement and advocacy initiatives. We are looking for a highly pro-active, commercially astute customer and outcomes-oriented individual who thrives on face-to-face engagement with clients.In this context your responsibilities will be:Your Profile
About us