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    IT Desktop Support - Cologne, Deutschland - JSAN

    JSAN
    JSAN Cologne, Deutschland

    vor 2 Wochen

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    Ganztags
    Beschreibung

    JSAN Consulting provides technology consulting and staffing solutions throughout Europe, USA and APAC, and we pride ourselves on our highly professional and service focused approach. Our unique value proposition of being better, faster and less expensive is compelling to our clients, most of whom regard us as a long term partner helping them to achieve their business objectives.

    Headquartered in Berlin, Germany and with operations in four countries in Europe, providing recruitment services, technology consulting, software development and outsourcing services

    The Role

    Your responsibilities will include:

    Application Support on Client PCs

    • Installation and deinstallation of applications
    • Troubleshooting of applications
    • Support with application questions
    • Installation/ deinstallation of software applications.
    • Installation/ deinstallation of site-specific software as needed.

    PC hardware support

    • Issue of new hardware
    • Dismantling of old hardware
    • physical patching of network connections to the network switch
    • Error analysis in case of hardware failures
    • Troubleshooting of defective hardware
    • In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer
    • IT relocations
    • Hardware preparations (staging, application installations, upgrades)

    Printer support

    • Troubleshooting of printing, multifunctional and fax systems as well as large format printers
    • Setup and installation of printing systems e.g., Line printer, Label printer, Laser printer, large format printers
    • In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer

    IPHONE and IPAD support

    • Setup of mobile devices such as iPads, DWT (Digital Workstation Tablets), and iPhones
    • Troubleshooting of end devices
    • Support for user questions regarding hardware and software

    Media technology support

    • Beamer maintenance
    • Care and maintenance of the conference rooms
    • Troubleshooting technical issues in the conference rooms in collaboration with the 2nd level team if necessary.
    • Instruction of users in the media technology
    • Support for audio and video conferences

    Active Directory

    • Creation of NT and Exchange accounts via IAM
    • Password reset
    • Check and request group OU memberships

    Additional tasks:

    • Inventory management of IT stock (PC, notebooks, workstation, monitors, accessories, cables, phones, tools, etc.) including inventories, keeping stock lists, etc.
    • Preparing hardware (staging, application installations, upgrades).
    • Support various IT departments such as (ITO, IPI, PDO, hands and feet support)
    • Testing of newly introduced applications and hardware
    • Creating SCCM packages using SCCM console, testing the packages and requesting the packages in SCCM system.
    • Scripting (VB, PowerShell)
    • SPOC for all IT Questions. If not solvable, create, dispatch, monitor, escalate tickets
    • Above Support task are deliverable via phone, remote, chat, onsite (SD-Offices)
    • Oversee software installation by outside vendors.
    • Documentation of IT related issues related to the application.
    • Provides access and documents the process to ensure it can be repeated as needed

    Ideal Profile

    • You possess a Degree/Diploma in Computer Science, Engineering or related field.
    • You have at least 3 years experience, ideally within a Helpdesk / Technical Support role.
    • You have excellent communication and interpersonal skills.
    • You are a strong team player who can manage multiple stakeholders
    • You possess strong analytical skills and are comfortable dealing with numerical data
    • You are highly goal driven and work well in fast paced environments

    What's on Offer?

    • Work within a company with a solid track record of success
    • Flexible working options
    • Join a well known brand within IT Services
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