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    Customer Service Representative with Dutch - Berlin, Deutschland - Semita Personalmanagement

    Semita Personalmanagement
    Semita Personalmanagement Berlin, Deutschland

    vor 1 Woche

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    Ganztags
    Beschreibung

    Introducing

    We are looking for you as Customer Service Representative with Dutch - Remote/Office (m/f/d) for our client in Berlin as soon as possible because we need someone who enchants our customers with a smile on the phone

    Your benefits

    • Option of 100% home office
    • Permanent employment contract with vacation days (depending on length of service) + special leave for special occasions
    • Number of hours per week that suits you and your life: 20, 25, 30, 35 or 40 hours per week possible
    • Employee benefits with added value: exclusive shopping discounts, bike-leasing, maximum capital-forming benefits (40 €/month), company pension plan, subsidy for job ticket, and much more
    • Get to know your colleagues at our great summer parties or cozy barbecue evenings
    • Many internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally
    • We have great people working for our good: MaxPerts, Works Council + Representative Council for Severely Disabled Employees + Diversity Team
    • Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (joint yoga challenges, relaxation exercises, etc.)
    • Digital, paid training and hardware provided for the ideal start with us
    • Sustainability: We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative)
    • International career opportunities through numerous German-speaking projects around the globe (Greece, Turkey, ...)
    • If you are interested in increasing your German skills, you can take part in optional German language classes

    Your new tasks

    • Advising our Dutch-speaking customers by telephone and e-mail (50% Backoffice - 50% Inbound Calls)
    • Sale of products and services
    • Solving queries quickly and competently to increase customer satisfaction
    • Processing and resolving customer complaints
    • Building relationships with the new and existing customer base
    • Adhering to the principles and values of our company

    Your qualifications

    • Fluency in Dutch (C2-level)
    • Excellent customer service expertise
    • Previous experience in a customer focused or sales environment, previous contact centre experience is desirable
    • Proficient IT Skills (Microsoft-Office)
    • The ability to work well as part of a team
    • Willingness to learn and eagerness to learn
    • Valid work permit for Germany
    • Willing to work flexible hours as the job demands (Monday to Friday between 08:00 AM and 5:30 PM, no weekends)

    Who we are

    Who are we? We are a team of experts who are passionate about developing and supporting employees in companies.

    Our goal is to find the best possible solutions for our clients' HR needs and help them realize their full potential.

    We help you find the right job. Our team will support you in finding a suitable position that matches your skills and interests.

    Contact us today to take the next step in your career development

    Get started

    Always on the lookout for motivated and reliable people,

    we look forward to receiving your informative CV, stating your earliest possible starting date.

    If we have piqued your interest, please apply right here using the contact field.

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