Mitarbeiter im technischen Kundenservice - Berlin, Deutschland - sonnen GmbH

sonnen GmbH Berlin, Deutschland

vor 4 Tagen

Beschreibung

Join our team at sonnen and be part of the clean energy revolution!

Position: Technical Customer Service Employee - 2nd Level Support (m/f/d)

Location: Berlin, BE, DE

sonnen is dedicated to providing clean and affordable energy solutions for everyone. Since 2010, we have been committed to this mission and are now represented across Europe, the USA, and Australia, with a total of over team members. In Germany, our offices are located in the beautiful Wildpoldsried (Allgäu) and vibrant Berlin Kreuzberg.

We are shaping the energy system of the future by developing new technologies and business models such as intelligent energy storage for renewable solar energy, digital services, and our virtual power plant. This enables people to become independent of fossil fuels and traditional energy providers.

We are continuously growing and looking for individuals who share our vision of clean and affordable energy for all while making a positive impact on climate change.

How you can drive the energy transition:

Resolve customer inquiries that require deep technical expertise
Act as a point of contact for questions from the 1st Level Team and support in a buddy system
Collect and generate feedback, provide technical training to the 1st Level Team, and keep internal knowledge articles up to date
Engage as a stakeholder to integrate the interests and expertise of services from other departments into service processes
Monitor ongoing operations to ensure system functionality
Participate in process development topics through projects
Handle special tasks in the Customer Care area as needed

What you need for this journey:

Technical professional training or basic electrical engineering education is advantageous
Prior experience in battery storage systems
Ideally, experience in technical customer support
Service- and solution-oriented work approach
Experience in project work would be beneficial
Excellent communication skills and high empathy
Previous experience working with CRM tools like Salesforce & Wrike is a plus
Proficient in German (Level C-1)

What awaits you at sonnen:

An atmosphere of openness, tolerance, and mutual respect where innovation is encouraged and nurtured
30-32 days of annual leave with increasing team tenure
Leasing of (e-)bikes with up to 40% savings
Flexible working hours and mobile work options
Mental health and well-being program for you and your family members
Free German, English, online yoga, and body art classes
Refreshments like soft drinks, fruits, and muesli in our offices
Access to sports memberships (EGYM Wellpass, only €29.75 per month) and discounts on other services and products
Employee discount on our electricity tariff
Regular team and company events
We love dogs - bring your four-legged friend to our offices!

If you feel like we're a match, apply now to join us in shaping the energy transition. We look forward to welcoming you to the #teamsonnen.

sonnen - energy is yours